--00000000000036d048062f7241e1 Content-Type: text/plain; charset="UTF-8" Good morning, Elizabeth called me again and mentioned that Jeff told her it was fine to give out her number per Sarah. However, Elizabeth was still uncomfortable with the situation, and I reminded her that I had already communicated this concern with you all in advance. She asked me what she should do, and as I was about to explain, Jeff got on the phone and started yelling at me. I told him that I wouldn't continue the conversation while he was yelling, and he eventually calmed down. I then explained to him that I had also spoken to you and Sarah about the situation, and that it was ultimately up to the caregiver's discretion whether they wanted to share their number. I went over other options with him as well. I made it clear that we cannot force any caregiver to share their number and that we would need to find someone comfortable with the situation. He hung up on me after that. Afterward, I texted Elizabeth and told her to step outside to call me. She mentioned that the situation was already awkward, and she decided to go ahead and give him her number. I want to stress that no caregiver should ever feel forced into this situation. Tim, I understand that client retention is important, but caregiver retention is equally crucial. Without our caregivers, we can't serve our clients. We need to ensure that our caregivers are happy and comfortable to keep the company running smoothly. Karla Hodge Staffing Manager *Please note my email has changed:* khodge@TheKey.com (314) 406-8006 (314) 863-8989 TheKey.com [image: TheKey] --00000000000036d048062f7241e1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning, Elizabeth called me again and = mentioned that Jeff told her it was fine to give out her number per=C2=A0Sa= rah.=C2=A0 However, Elizabeth was still uncomfortable with the situation, a= nd I reminded her that I had already communicated this concern with you all= in advance. She asked me what she should do, and as I was about to explain= , Jeff got on the phone and started yelling at me. I told him that I wouldn= 't continue the conversation while he was yelling, and he eventually ca= lmed down. I then explained to him that I had also spoken to you and = Sarah about the situation, and that it was ultimately up to the caregiver&#= 39;s discretion whether they wanted to share their number. I went over othe= r options with him as well. I made it clear that we cannot force any caregi= ver to share their number and that we would need to find someone comfortabl= e with the situation. He hung up on me after that. Afterward, I texte= d Elizabeth and told her to step outside to call me. She mentioned that the= situation was already awkward, and she decided to go ahead and give him he= r number. I want to stress that no caregiver should ever feel forced = into this situation. Tim, I understand that client retention is important, = but care