--000000000000e5c3ff05eec5a30a Content-Type: text/plain; charset="UTF-8" Thanks for sharing. I meet with him tomorrow and will address this issue. *From:* Timothy Thomas *Sent:* Thursday, December 1, 2022 9:49 AM *To:* Gary Scott *Subject:* Ali Malik Hi Gary, Attached you will find an example of a communication between Ali Malik (our billing specialist) and a client in Toronto. I believe Sandra raised concerns about his casual approach to billing disputes. In my opinion this is an unacceptable way to speak to a client. This client refuses to deal with him again. I'm happy to speak with him if you prefer. Thanks Tim -- *Tim Thomas* Head of Canada Division *Please note my email has changed:* tt@TheKey.com (514) 591-9387 *TheKey.com * [image: TheKey] --000000000000e5c3ff05eec5a30a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for sharing.=C2=A0 I meet with him tomorrow and will address this = issue. =C2=A0 = From: Timothy Thomas < tt@thekey.= com > Sent: Thursday, December 1, 2022 9:49 AM To: Gary Scott < gscott@thekey.com > Subject: Ali Malik =C2=A0 Hi Gary, =C2= =A0 Attached you will find an example = of a communication between Ali Malik (our billing specialist) and a client = in Toronto. I believe Sandra raised concerns about his casual approach to b= illing disputes. In my opinion this is an unacceptable way to speak to a cl= ient. This client refuses to deal with him again. =C2=A0 I'm happy to sp= eak with him if you prefer. =C2=A0 = Thanks Tim =C2=A0 -- Tim Thomas Head of Canada Divi= sion Please note my email has changed: tt@TheKey.com <p class=3D"MsoNorma