--00000000000017318905e4dff08b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl, No problem. I have updated the Option 1 for New Clients/Leads to ring-all for 25 seconds (5 rings). Let's see if that helps improve things, let me know after about a week or so if you still would like to do some test calls during a working session. I have also added you and Taneshia to the Option 3 for Caregivers Ring Group so it will also sequentially ring to both of you first before going to the answering service if no one is able to answer. On Thu, Jul 28, 2022 at 6:52 AM Cheryl Cartwright wrote: > Hi Isabelle, > > Maybe it would be helpful to switch lead calls to a simultaneous ring > group as you suggested. > > We also wanted to change option 3. Currently it rings to Kathryn then > bounces to Sydney. Can we have it ring to Kathryn, then Sydney then Chery= l > and Taneshia and finally to the service? > We prefer not to have this simultaneous as it's for caregivers seeking > employment and should go to Kathryn first and foremost. > > Please let me know your thoughts, > > Cheryl > > > > On Thu., Jul. 28, 2022, 9:10 a.m. Taneshia Persaud, taneshia.persaud@thekey.com> wrote: > >> Good morning Isabelle, >> >> Yes, the second call did go to Taylor, but bypassed me. 8x8 on my work >> cell or laptop (ethernet cable was plugged in) did not ring, instead it >> went straight to Taylor, then the call got disconnected a few >> seconds later. I didn't take note if everyone was logged in at that time= or >> not. >> >> On Thu, Jul 28, 2022 at 3:50 AM Isabelle La wrote: >> >>> Hi Taneshia, >>> >>> I was able to track the two calls you placed on July 21st at 9:59am and >>> . Looks like the first one did go to the answering service, though it's >>> hard because I can't proactively see what the call environment was at t= he >>> time (ex. Was everyone logged in and active status on 8x8 or were some >>> people potentially logged out/offline at the time, were other users >>> currently busy on the other line when it came in, etc). The fact that i= t >>> was forwarded to the answering service in only 4 seconds leads me to >>> believe that other all users rejected the call because they were busy o= r >>> some may not have been online but again, would be hard to say since it'= s >>> not real-time. >>> >>> The second call you placed at 10:02am, looks like you were able to >>> connect with Taylor - can you confirm if this was the case? Do you reca= ll >>> if the other users (Taylor, Cheryl, yourself and Sydney) in that New >>> Clients ring group were all logged in at that time and not on active ca= lls? >>> >>> I've attached a copy of the call log for your team to review, though it >>> may be a bit hard to understand but the legs (1, 2 and 3, indicate the = call >>> routing path followed and the time in between). I can see that the call= s >>> followed the correct path and the timing in between each transition but= a >>> bit harder to piece toge