--000000000000537d61062630bac0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We have already reached out for more information from Altafiber but if they do not meet our minimum requirements we will need to use another provider. On Tue, Nov 5, 2024 at 3:48=E2=80=AFPM Timothy Thomas wrote= : > Thanks Gabe. > > Will has one in mind. Can we not bother splitting hairs over a few dollar= s > and get this resolved asap? > > On Tue, Nov 5, 2024 at 2:46=E2=80=AFPM Gabriel La wrote: > >> Hi Team, >> >> Yes. Aaron has escalated this to me and the responses from spectrum have >> been terrible. IT will be doing an evaluation for the best ISP in the ar= ea >> to move to. >> >> Thanks, >> >> >> On Tue, Nov 5, 2024, 2:34=E2=80=AFPM Timothy Thomas wrot= e: >> >>> Hi Gabe, >>> >>> This internet issue has been a real pain for the Cincinnati team. Can w= e >>> get approval to use another ISP as soon as possible? >>> >>> Thanks >>> Tim. >>> >>> ---------- Forwarded message --------- >>> From: Will Reid >>> Date: Tue, Nov 5, 2024 at 12:26=E2=80=AFPM >>> Subject: Internet issue >>> To: Timothy Thomas >>> >>> >>> Here is the chain of chats with Aaron Worob. >>> >>> Thanks! >>> >>> >>> >>> Will Reid >>> Partner >>> * Please note my email has changed: * >>> wreid@thekey.com >>> 513-707-2304 >>> TheKey.com >>> [image: TheKey] >>> >> --=20 Gabriel La Head of IT Operations it@thekey.com Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com [image: TheKey] --000000000000537d61062630bac0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We have already reached out for more info= rmation from Altafiber but if they do not meet our minimum requirements we = will need to use another provider. On Tue, Nov 5, 2024 at 3:48=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Thanks Gabe.=C2=A0= Will has one in mind. C= an we not bother splitting hairs over a few dollars and get this resolved a= sap?=C2=A0 On Tue, Nov 5, 2024 at 2:46=E2=80=AFPM Gabriel La < it@thekey.com > wrote: Hi Team, Yes. Aar= on has escalated this to me and the responses from spectrum have been terri= ble. IT will be doing an evaluation for the best ISP in the area to move to= .=C2=A0 Thanks, On Tue, Nov 5, 2024, 2:34= =E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Hi Gabe, This internet issue has been a re= al pain for the Cincinnati team. Can we get approval to use another ISP as = soon=C2=A0as possible?=C2=A0 Thanks Tim.=C2=A0 ---------- Forwarded mess= age --------- From: Will= Reid <span dir=3D"au