--Apple-Mail-FA0B2C34-013E-4018-8414-52C4E32AB476 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks Tim=E2=80=94appreciate your email. I=E2=80=99m going to meet with the authors of the communications in Product f= irst thing Friday to iron this out and will keep you in the loop.=20 On a similar note=E2=80=94did you see my email re: Canada communications fro= m earlier today? Glad we will be addressing this, and my apologies for this i= ssue=E2=80=94 we will make it right. More soon and thank you,=20 Julia=20 Sent from my iPhone > On Jul 28, 2022, at 6:54 PM, Timothy Thomas wrote: >=20 > =EF=BB=BF > Hi Julia, =20 >=20 > Could you please advise all canadian staff that we have not gone live yet w= ith the connect app.=20 >=20 > P.S. I=E2=80=99m always available to review communications prior to their d= istribution to ensure they apply to our Canadian team members. Otherwise I=E2= =80=99m usually playing catch up having to advise what does and doesn't appl= y to us. =20 >=20 > Thanks in advance, > Tim >=20 >> On Thu, Jul 28, 2022 at 3:58 PM Julia Watthey w= rote: >> Hi Everyone! >> Please see this important message from the Client Experience and Product t= eams about the Caregiver Connect 2.0 app. >>=20 >> Thank you! >> =E2=80=93 >> Hi all, >> The new version of the Caregiver Connect App has now been fully released t= o the Apple and Google Play app stores. All new downloads of the app will be= the new version, Caregiver Connect 2.0. Anyone still using Caregiver Connec= t 1.0 will be prompted to download the new version of the app next time they= sign in. Caregivers in offices that have been onboarded should use the app t= o view their schedule, clock in and out, mark their tasks as complete or inc= omplete, and review care plans and previous visit notes.=20 >> About the new version: >> Where can I learn about the app and how to use it? >> Caregivers can view the built-in walk-through slides under the Account ta= b (click =E2=80=9CHow-to=E2=80=9D) that shows the app=E2=80=99s features. Al= l caregiver onboarding should incorporate these slides as a reference. The Y= ouTube training video that was used for Caregiver Connect 1.0 is not applica= ble to Caregiver Connect 2.0. Office staff can view the walkthrough slides h= ere. >> Why are some caregivers getting a message saying they are in the wrong pl= ace when trying to clock in? >> The geofence radius is 330 feet (100 meters) across all office locations.= A phone=E2=80=99s location accuracy may not show the caregiver within the c= orrect radius. If this happens often, please reach out to app-support@thekey= .com for troubleshooting steps.=20 >> What if a caregiver doesn=E2=80=99t have a smartphone? >> Please mark them with the =E2=80=9CNo smartphone/Old tech=E2=80=9D tag in= their ClearCare profile. They can continue to use telephony to clock in and= out.=20 >> Who can assist with troubleshooting or app help? >> The App Support team is ready to assist from 5