--000000000000641aec060310656f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good. On Wed, Aug 16, 2023 at 2:46=E2=80=AFPM Timothy Thomas wrot= e: > lets take a look together on our next 1:1 > > On Wed, Aug 16, 2023 at 2:44=E2=80=AFPM Chuck Terlesky > wrote: > >> I can access this, but there is no option to download and sort it out. >> Unless Im missing something here. >> >> On Wed, Aug 16, 2023 at 12:43=E2=80=AFPM Timothy Thomas = wrote: >> >>> You can't access the Analytics portal report? >>> >>> On Wed, Aug 16, 2023 at 2:33=E2=80=AFPM Chuck Terlesky >>> wrote: >>> >>>> I can't see that you can download the report, making it a bit difficul= t >>>> to sort through and take action. >>>> >>>> On Wed, Aug 16, 2023 at 12:17=E2=80=AFPM Timothy Thomas wrote: >>>> >>>>> FYI >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Aileen Ruffin >>>>> Date: Wed, Aug 16, 2023 at 1:52=E2=80=AFPM >>>>> Subject: UPDATE: CG Daily Visit Surveys >>>>> To: >>>>> Cc: Shadi Gholizadeh , Tiffany Silton >>>> tsilton@thekey.com>, Audra Williams , Angie >>>>> Markwell , Melissa Reyes >>>> melissa.reyes@thekey.com>, Chen Xie >>>>> >>>>> >>>>> Hi Regional Directors, >>>>> >>>>> >>>>> Sending a friendly reminder and update: The CG daily shift surveys >>>>> should be used as a tool for Regional Caregiver Ambassadors; the repo= rt can >>>>> be pulled via* A**n**alytics Portal > Mobile Apps > Caregiver Shift >>>>> Details* (filter for your region and update date span). >>>>> >>>>> >>>>> Teams are doing a great job and the number of 'not good, bad' surveys >>>>> are very low --- about 1 in 100. We wanted to bring awareness that th= e >>>>> reporting feature changed (no longer an auto push but should be retri= eved >>>>> via AP). >>>>> >>>>> >>>>> If you need to share the call to action process -- please share Careg= iver >>>>> Daily Visit Survey Follow-Up >>>>> with >>>>> your team. >>>>> >>>>> >>>>> Caregivers reporting 'Not Good' or 'Bad' experience should be attende= d >>>>> to. A repeat of 'Not Good' or 'Bad' experience two or more times shou= ld be >>>>> addressed following the Regional Leader steps (attached). >>>>> >>>>> >>>>> *Additional recommendation:* >>>>> >>>>> *If we look at the patterns of scores and comments, we can >>>>> divide these into three categories. Please feel free to utilize this = as a >>>>> guide by placing caregiver names (middle column below) next to the ca= tegory >>>>> best fit (first column) and proceed with following the recommended st= rategy >>>>> (third column).* >>>>> >>>>> >>>>> *Category* Caregiver=E2=80=99s who may fit this description from your= report Recommended >>>>> Strategy >>>>> Caregiver-Skills Focused: Caregiver is likely a strong caregiver who >>>>> needs coaching or support for this particular client (e.g., caregiver= never >>>>> had our in-house dementia training; caregiver needs hoyer lift traini= ng) (within >>>>> 24 hours) Involve the Caregiver Ambassador to provide e