--000000000000dcc3a305e802b2ff Content-Type: multipart/alternative; boundary="000000000000dcc3a005e802b2fe" --000000000000dcc3a005e802b2fe Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Definitely seeing an improvement with Calgary calls. The verdict is still out on Winnipeg, but the double IVR is the elephant in the room so hard to make a proper assessment. Dennis Fancy, BSP Care Solutions Manager *Please note my email has changed:* dfancy@thekey.com TheKey.com [image: TheKey] On Tue, Sep 6, 2022 at 8:49 AM Timothy Thomas wrote: > What's your opinion on this? > > ---------- Forwarded message --------- > From: John McColman > Date: Fri, Sep 2, 2022 at 12:24 PM > Subject: RE: Updates Calls - IFM > To: Chuck Terlesky > Cc: Dennis Fancy , Cheryl Cartwright ccartwright@thekey.com>, Carolina Orosa , Phil Chanda = phil.chanda@thekey.com>, Timothy Thomas , Alexa Graziani agraziani@thekey.com>, Jennifer Lagemann , > Arshdeep Brar > > > Great to hear Chuck! Ash has definitely been putting some hard work for > the accounts. > > > Thank you, > > > > *John McColman* > > In Front Marketing > > Results Driven Performance Marketing > > > > 403.861.9727 > > *john@infrontmarketing.ca * > > Suite 401 =E2=80=93 255 17 Ave SW, Calgary, AB > > > > [image: > https://images2.imgbox.com/4f/28/0CulP3sT_o.png] > [image: > https://images2.imgbox.com/86/7d/UEdGNfFZ_o.png] > > > > > > *From:* Chuck Terlesky > *Sent:* September 2, 2022 10:07 AM > *To:* John McColman > *Cc:* Dennis Fancy ; Cheryl Cartwright ccartwright@thekey.com>; Carolina Orosa ; Phil Chanda = phil.chanda@thekey.com>; Timothy Thomas ; Alexa Graziani agraziani@thekey.com>; Jennifer Lagemann ; > Arshdeep Brar > *Subject:* Re: Updates Calls - IFM > > > > Hey John, > > > > Thanks for the update - for Calgary, we have seen an increase in qualifie= d > clients and have been booking more assessments. I'll keep looking at "cal= l > rail" and update you with any negative keywords that should be added. Loo= ks > like the optimization is working for us. > > > > Regards, > > Chuck > > > > On Thu, Sep 1, 2022 at 2:08 PM John McColman > wrote: > > Hi Everyone, > > > > I thought I would reach out with some updates on what we see with the > Google Advertising campaigns. > > > > Take a look, and for a more robust picture of data specific to your > markets, I recommend using the Google Data Studio links to check data fro= m > multiple sources. > > > > The campaigns are doing great since the additional changes and > optimizations were made. Winnipeg is slowly improving, and we appreciated > Dennis=E2=80=99 email updating us on the language and calls he had receiv= ed. Any > feedback, good or bad, is valued. > > > > There is a budget recommendation for Vancouver, which means there is more > potential for increased spending to bring in additional phone calls. > > > > The data below is from (Aug 22- Aug 28), and shows some interesting > metrics. We=E2=80=99ve made changes based on past exper