--000000000000d9192006296d8e03 Content-Type: multipart/alternative; boundary="000000000000d9191e06296d8e02" --000000000000d9191e06296d8e02 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, Our new hire Devon needs Salesforce access but they are unresponsive. I needed her access to start today. Appreciate anything you can do to help. Thanks Will Reid Partner * Please note my email has changed: * wreid@thekey.com 513-707-2304 TheKey.com [image: TheKey] ---------- Forwarded message --------- From: Will Reid Date: Mon, Dec 16, 2024 at 1:17=E2=80=AFPM Subject: Fwd: Salesforce Assistance To: Sales Force IT Support , Amanda Maldonado CC: Laura Horval Amanda, Could you contact someone at Saviynt and ask that this be expedited please? I needed Devon up and running in Salesforce today and she is still listed as pending. Thanks Will Reid Partner * Please note my email has changed: * wreid@thekey.com 513-707-2304 TheKey.com [image: TheKey] ---------- Forwarded message --------- From: Laura Horval Date: Mon, Dec 16, 2024 at 12:47=E2=80=AFPM Subject: Re: Salesforce Assistance To: Audra Williams CC: Will Reid When I open my dashboard I see the following screenshot- [image: Screen Shot 2024-12-16 at 12.45.34 PM.png] I do not see this listed when I go to review pending requests. Thank you so much for your help! On Fri, Dec 13, 2024 at 7:08=E2=80=AFPM Audra Williams = wrote: > Hi Will and Laura! > > When you log into Saviynt, do you see a pending approval for her when you > click on the "review pending requests"? I am not an expert but happy to > try to walk you through this and get it escalated. > [image: Screen Shot 2024-12-13 at 4.06.53 PM.png] > > On Fri, Dec 13, 2024 at 1:47=E2=80=AFPM Will Reid wrot= e: > >> Hey Audra, >> Our newest employee Devon has not been able to get Salesforce access set >> up. Any chance you can help expedite this? I need her to get access by >> Monday to stay on her training schedule. >> >> Thanks and have a great weekend! >> >> >> Will Reid >> Partner >> * Please note my email has changed: * >> wreid@thekey.com >> 513-707-2304 >> TheKey.com >> [image: TheKey] >> >> >> ---------- Forwarded message --------- >> From: Roxana Cruz >> Date: Fri, Dec 13, 2024 at 4:41=E2=80=AFPM >> Subject: Re: Salesforce Assistance >> To: Amanda Maldonado >> CC: Laura Horval , Will Reid , >> Devon Gilfilen >> >> >> Same with ClearCare. Thanks Amanda. >> >> On Fri, Dec 13, 2024 at 1:37=E2=80=AFPM Amanda Maldonado > amanda.maldonado@thekey.com> wrote: >> >>> Hi, >>> >>> Unfortunately, all access has to be granted by Saviynt. They are our >>> SSO provider and control the creation of new users in our system. >>> >>> Amanda Maldonado >>> Salesforce Administrator | *TheKey* >>> >>> >>> On Fri, Dec 13, 2024 at 2:55=E2=80=AFPM Roxana Cruz = wrote: >>> >>>> Hi Laura, >>>> >>>> I cannot help you with Salesforce access, but perhaps Amanda can help >>>> you. >>>> >>>> Amanada - would you be able to assist with this? >>>> >