----==_mimepart_66c62f1e864f8_2003fe21cbcae6013803729 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Since it's a required field I added a "1" to the email - that should fix = the issue. Let me know when you login.=C2=A0 Thanks,=C2=A0 Roxa= na Cruz = = On Wed, 21 Aug at 2:09 PM , Timothy Thomas wrote: I'm unable=C2=A0to log in and change that. C= ould you remove the email please. = = = On Wed, Aug 21, 2024 at 12:02=E2=80=AFPM Roxana Cruz wrote: = = = = = Hi Tim,=C2=A0 = = Are you using the app? If so, it must be because you have a caregiver pr= ofile with thekey email - I would suggest using a different email.=C2=A0 = = = = = = Thanks,=C2=A0 = = = = = = = = On Wed, 21 Aug at 11:56 AM , Timothy Thomas wrote: Good morning, = I'm unable to access the Toronto clearcare URL. I seem to have caregiver= access and not admin. = = Could you please take a look? = Thanks = -- = = Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey = Mobile: 514.591.9387 ----==_mimepart_66c62f1e864f8_2003fe21cbcae6013803729 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Since it's a required field I added a "1" to the email -= that should fix the issue. Let me know when you login.=C2=A0 Thanks,=C2=A0 Roxana Cruz On Wed, 21 Aug at 2:09 PM , Timothy Thomas &= lt;tt@thekey.com> wrote: I'm unable=C2=A0to log in an= d change that. Could you remove the email please. On Wed, Aug 21, 2024 at 12:02=E2=80=AFPM Roxana Cruz < clearc= aresupport@homecareassistance.com > wrote: Hi Tim,=C2=A0 Are you using the app? If so, it must be because you hav= e a caregiver profile with thekey email - I would suggest using a differe= nt email.=C2=A0 Thanks,=C2=A0 On Wed, 21 Aug at 11:56 AM , Timothy Thomas < tt@thekey.com >= ; wrote: Good morning, = I'm unable to access the Toronto clearcare URL. I seem to have careg= iver access and not admin. Could you please take a look? Thanks -- <font