--0000000000004e290406191fd118 Content-Type: text/plain; charset="UTF-8" Hello Joey and Tim, I spoke with Jean Francis ( Son ) and he was not happy with the service his father received and states he will not pay for Keneisha's shifts as she was reported to be sleeping on shifts and put his father's health in jeopardy due to this activity. He also states that we recently charged two .01 cent transactions to his credit card. I don't believe or have not been informed that The Key was charging CC's in this fashion. His credit card on file was run to pay for open invoices to which all declined to which he stated the transactions were flagged for fraud based on the .01 activity. He stated that due to this improper care and suspicious payment activity , he will not pay and will take this to his legal representation if we do not address this issue or continue any collection efforts. Furthermore, he did state that he would like to use us in the future again or refer us to others in need of care, but stressed only if we can resolve this issue amicably. Please let me know your thoughts on this matter. The total balance remaining due is $3,108 The next step we would take would be to place the account into hard collections. Thank you for your assistance in this matter. Best Regards, *John Janiga* Collections Analyst 2 *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] --0000000000004e290406191fd118 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Joey and Tim, I spoke with Jean F= rancis ( Son ) and he was not happy with the service his father received an= d states he will not pay for Keneisha's=C2=A0shifts as she was reported= to be sleeping on shifts and put his father's health in jeopardy due t= o this activity.=C2=A0 He also states that we rece= ntly charged two .01 cent transactions to his credit card. I don't beli= eve or have not been informed that The Key was charging CC's in this fa= shion.=C2=A0 His credit card on file was run to pay for open invoices to wh= ich all declined to which he stated the transactions were flagged for fraud= based on the .01 activity.=C2=A0 He stated that d= ue to this improper care and suspicious payment activity , he will not pay = and will take this to his legal representation if we do not address this is= sue or continue any collection efforts.=C2=A0 Furt= hermore, he did state that he would like to use us in the future again or r= efer us to others in need of care,=C2=A0 but stressed only if we can resolv= e this issue amicably.=C2=A0 Please let me know yo= ur thoughts on this matter.=C2=A0 The total balanc= e remaining due is $3,108 The next step we would t= ake would be to place the account into hard collections.=C2=A0 Thank you for your=C2=A0assistance in this matter.=C2=A0 = Best=C2=A0Regards,=C2=A0 John Janiga Collections Anal= yst 2=C2=A0 john.janiga@th= ekey.com 408-647-7538=C2=A0 = TheKey.com = --0000000000004e290406191fd118--