----==_mimepart_65aa8c3f7fea1_23c3fab7cacfb90370753fc Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Team, If we have access to clients payment history, turn around ti= me should be same business day, or next business day at the latest. If we= need a report pulled from QB we will partner with Sumira to pull and the= turn around time is usually same business day or next business as well.=C2= =A0 I pulled our teams ticketing data for the last 30 days and we have c= ompleted 149 payment summary requests with 143 being completed in less th= an 48hrs (business days), and 113 being complete within the same business= day of receiving the request.=C2=A0 Thanks,=C2=A0 Alejandro A= ponte Billing@thekey.com 866-226-1702=C2=A0 = = On Fri, 19 Jan at 9:27 AM , Billing wrote: Hi Kristy, = Tim said turn around time is roughly one week, is that correct? = = Thanks, = Sumira Suthesan Accounts Receivable Specialist T: 438-230-3887 ext.107000= 6 www.TheKey.com = = = ---------- Forwarded message --------- = = = = = From: Sumira Suthesan Date: Fri, Jan 19, 20= 24 at 8:28=E2=80=AFAM Subject: Fwd: Tax receipts To: Cheryl Cartwright Cc: Kristy Poyner , TheK= ey Billing = = Hi Cheryl, = Please always include Billing HelpDesk team (billing@thekey.com) for req= uests. The Billing HelpDesk team will create a FreshDesk ticket. = = Hi Kristy, = = For tax receipts, I just want to confirm that clients should get a reply= within 24 hours? = = Thanks, = Sumira Suthesan Accounts Receivable Specialist T: 438-230-3887 ext.107000= 6 www.TheKey.com = = = = ---------- Forwarded message --------- From: Cheryl Cartwright Date: Fri, Jan 19, 2024 at 8:19=E2=80=AFAM Subject: Tax r= eceipts To: Chuck Terlesky , Joey Taylor , Sharon Speirs , Sumira Suthesan , Timothy Thomas = = Good morning, = Client requests for 2023 summaries are already pouring in. It=E2=80=99s = actually insane how early this has started this year. Is there a time fra= me we can answer clients back about them to expect them and who should we= be directing these to this year?=C2=A0 = = Last year I did them for Ontario and Montreal but I would imagine there = is a plan in place to handle them now.=C2=A0 = = Can you let us know? = = Thanks, = = Cheryl ----==_mimepart_65aa8c3f7fea1_23c3fab7cacfb90370753fc Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Team, If we have access to clients payment = history, turn around time should be same business day, or next business d= ay at the latest. If we need a report pulled from QB we will partner with= Sumira to pull and the turn around time is usually same business day or = next business as well.=C2=A0 I pulled our teams ticketing data for= the last 30 days and we have completed 149 payment summary requests with= 143 being completed in less than 48hrs (business days), and 113 being co= mplete within the same business day of receiving the request.=C2=A0 = Thanks,=C2=A0 Alejandro Aponte Billing@thekey.co