Re: home care fees. - [#522171]

From
Vanja Bezdrob <vanja.bezdrob@thekey.com>
To
Timothy Thomas <tt@thekey.com>
CC
Vashon Palloo <paymentapplication@thekey.com>, billing@thekey.com, corosa@thekey.com, kristy.poyner@thekey.com, sumira.suthesan@thekey.com
Date
Fri, 20 Oct 2023 12:51:35 -0700
Folder
INBOX
--Apple-Mail-55F9F622-13BF-4805-8C57-A263D127159C Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable I can send this to client for him to have a= look ! Sent from my iPhone On Oct 20, 2023, at 12:17 PM, Timothy Thomas &lt= ;tt@thekey.com&gt; wrote: =EF=BB=BF Vanja are you good with this? On Fri, Oct 20, 2023 at 2:43=E2=80=AFPM Vashon Palloo &lt; paymentapplication@thekey.com &gt; wrot= e: Hi Tim,&nbsp; As per the breakdown provided by Kristy, we sent an etransf= er of $3719.10 on 10/19/23. Carolina sent Vanja the confirmation along with t= he password for clients to receive the funds. Below is Kristy's breakdown. L= et me know if this helps. My understanding of this ticket is that the client is requesting all p= ayments processed after 8/31/23 be refunded to the account they were process= ed from and then the payments reprocessed using the correct account. Reviewi= ng the client in ClearCare there are 5 payments posted after 8/31/23. Snip b= elow for reference. Based on the clients request any payments processed by T= K after 8/31 against the incorrect account should be refunded in full for a t= otal refund amount of $3,719.10 .&nbsp; Once payments are refunded the= total amount due according to ClearCare would be $4,44= 6.75 ($3,719.10+727.65 for recent invoice 200697). &nbsp; Thanks,&nbsp; Vashon Palloo <div style=3D"font-family:&quot;Helvetica Neue&