--000000000000a7f8d205eb540663 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable What is your suggestion for an increase On Tue, Oct 18, 2022 at 3:18 PM Timothy Thomas wrote: > Would it be possible to get a resolution on this issue asap. I would lik= e > to avoid Shawntel going to her interview with Home Instead. > > Thank you > Tim > > On Tue, Oct 18, 2022 at 9:12 AM Timothy Thomas wrote: > >> Hi Dawn, no she is the sole CSM in Calgary. >> >> On Tue, Oct 18, 2022 at 9:08 AM Dawn Kellerman >> wrote: >> >>> Good Morning >>> >>> Per the compensation team Client Success Mgr range is $52.1 to $72.9. >>> Shawntel's current comp is $70K, she received a 4.4% increase in August >>> 2022. Average salary for client success managers in Canada is $65K. >>> >>> Tim - are there any other client success mangers on the team that are >>> nurses? Since she is a nurse (LPN), we can likely go slightly higher th= an >>> the max of the range. >>> >>> >>> >>> On Tue, Oct 18, 2022 at 8:58 AM Timothy Thomas wrote: >>> >>>> She is an LPN, according to the range I received, which is 52k to 73k >>>> (which I think is low for Canada) she's already towards to top end. >>>> >>>> On Mon, Oct 17, 2022 at 10:46 PM Angie Markwell >>> angie.markwell@thekey.com> wrote: >>>> >>>>> Sorry typing on my phone - >>>>> >>>>> On Mon, Oct 17, 2022 at 8:23 PM Angie Markwell >>>> angie.markwell@thekey.com> wrote: >>>>> >>>>>> How does her salary fit i. The structure Dawn - is she low- mid - >>>>>> high? >>>>>> >>>>>> Sent from Angie's iPhone >>>>>> >>>>>> On Oct 17, 2022, at 1:40 PM, Timothy Thomas wrote: >>>>>> >>>>>> =EF=BB=BF >>>>>> Hi Dawn and Angie, >>>>>> >>>>>> Shawntel Sousa in our Calgary office has received a verbal offer for >>>>>> $80k (she is at 70k now) from Home Instead. She informed her boss of= the >>>>>> offer this morning and has a meeting with the owner later this week. >>>>>> >>>>>> My opinion is that we should not wait for a written offer and match >>>>>> this right away. Shawntel is a strong success manager. She has recen= tly >>>>>> seen two of her coworkers RIF'd in the last month and is already on = edge. >>>>>> If we lose her for 10k it will take months to hire/train her replace= ment >>>>>> and we will likely have to pay a higher salary regardless. >>>>>> >>>>>> On a side note, there are not enough hours in the Calgary office for >>>>>> her to meet the minimum client success manager incentive. Shawntel h= as 41 >>>>>> clients and approximately 4000 hours under management. >>>>>> >>>>>> I recommend we proceed with the raise, perhaps position it as a stay >>>>>> on bonus that is reimbursable should she leave within the next 12 mo= nths. >>>>>> >>>>>> Please let me know your thoughts as I would like to address this >>>>>> right away. >>>>>> Thank you >>>>>> Tim >>>>>> >>>>>> -- >>>>>> Tim Thomas >>>>>> Head of Canada Division >>>>>> *Please note my email has changed:* >>>>>> tt@TheKey.com >>>>>> (514) 591-9387 >>>>>> TheKey.com >>>>>