--000000000000351af4062034403a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Please see the attached SLA tracker that I use for my clients. CSM CLT Tracking/SLA 2024- WL *Thank you,* *Shawntel Sousa, LPN* *Client Success Manager* *Office: 403-301-3777* *Direct: 403-305-6588* *TheKey.ca * [image: TheKey] On Wed, Aug 21, 2024 at 10:34=E2=80=AFAM Timothy Thomas wro= te: > @Shawntel Sousa could you please share your SLA > tracker with Brooke. > > Thanks > > On Wed, Aug 21, 2024 at 12:08=E2=80=AFPM Brooke Justiniano > wrote: > >> Hi Tim! Do you happen to have access to the document you mentioned that >> your CSM team uses for the SLA? Also, when should I start joining the >> cohort calls? >> Thanks! >> Brooke Justiniano >> General Manager >> >> mobile (614) 588-6041 >> office (614) 481-8888 >> 2098 Tremont Center >> Upper Arlington, OH 43221 >> >> TheKey.com >> [image: TheKey] The best compliment would be a >> positive review on google by clicking here >> ! >> > --000000000000351af4062034403a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Please see the attached SLA tracker that I= use for my clients.=C2=A0 =C2=A0 CSM CLT Tracking/SLA 2024- WL Thank you, Shawntel Sousa= , LPN Client Success Manager Office: 403-301-3777 Direct: 403-305-65= 88 TheKey.ca <span style=3D"font-size:11pt;font-family:Arial;color:rgb(0,0,0);backgroun= d-c