This is a multipart message in MIME format. ------=_NextPart_000_05F1_01DA3FCE.BCA73AE0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_05F2_01DA3FCE.BCA73AE0" ------=_NextPart_001_05F2_01DA3FCE.BCA73AE0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable For sure, seems like we all lost sight of who owns what. Laszlo cannot = get in regularly, something to do w/dual access/authentication. I = didnât understand specifically what he said. If youâre ok with it, and will tell your leaders, Laszlo has = approved me to assign a PM to come in and streamline everything, create = a RACI, and start doing some quality audits. Are you ok with helping to = sponsor that effort, with my team leading? From: Timothy Thomas Sent: Friday, January 5, 2024 11:02 AM To: Elizabeth Clark Subject: Re: Sandra Redmon - Calgary - [#616221] I do recall that but there have been so many discussions around bank = access, statements and balances, I suppose we all lost track. That said Chuck gave access to the Calgary account therefore he = shouldn't have to send a daily report right? On Fri, Jan 5, 2024 at 10:10â¯AM Elizabeth Clark = > wrote: Iâll pull the group together. Also I checked my records and = Laszlo sent an email out months ago asking your leaders to send bank = reports daily, doesnât sound like thatâs happening so = our processes are breaking down across the board. Do you recall that email from him? Pardon my brevity, Sent from my iPhone On Jan 5, 2024, at 6:50â¯AM, Timothy Thomas > wrote:  Wanted you to see this. ---------- Forwarded message --------- From: Chuck Terlesky = > Date: Thu, Jan 4, 2024 at 6:02â¯PM Subject: Re: Sandra Redmon - Calgary - [#616221] To: Alejandro Aponte > Cc: >, >, Vashon Palloo > Hi Alejandro, Have you connected with Vashon? He has the master list of clients that = he sends to me for processing. His list will show all the = payments/invoices and dates. It seems like there is a disconnect between = you and Vashon's team. I have cc'd @Vashon on this email so you can connect with him, and he = can share the list. Regards, Chuck On Thu, Jan 4, 2024 at 3:19â¯PM Alejandro Aponte = > wrote: Hi Shawntel, Thank you for your email, we sent the original concern to senior = managers so they could review and assist. For now Chuck can you provide = me a list of PAD clients that were processed on your end so I can = compare them to payments processed in VP for Calgary clients. Lito is = out for the week but he did say that he shared a list of clients that = had their PAD info uploaded into VP and to not manually process payments = on 12/28 10am EST. Im not sure if this was ever relayed to you guys or = if it was too late by then but I can start figuring out how big the = impact is to start on refunds if needed. Thanks, Alejandro Aponte