--0000000000004f38df062439b4f8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable That makes sense. Thank you both. Have a wonderful long weekend! Kristal Parris RN, BScN Client Success Manager TheKey LLC Email: Kristal.Parris@thekey.com Website: Thekey.com On Fri, Oct 11, 2024, 4:46=E2=80=AFPM Timothy Thomas wrote: > We will refund the client and have the form updated. At that time they ca= n > choose to continue on credit card at the new rate to switch to an > alternative method for no fee at all. > > I would support offering a further credit to ensure the client is > satisfied. > > On Fri, Oct 11, 2024 at 4:21=E2=80=AFPM Kristal Parris > wrote: > >> In review of Elizabeth's replies, are we not bound by agreements? >> We can not just inform our clients about the 2.7% surcharge and it not b= e >> reflected legally on file. >> Additionally, offering another payment method will certainly jeopardize >> our business. >> >> Kristal Parris RN, BScN >> Client Success Manager >> Tel: 416-488-8777 >> Email: kristal.parris@thekey.com >> Website: TheKey.ca >> >> [image: TheKey] >> >> >> On Fri, Oct 11, 2024 at 3:04=E2=80=AFPM Timothy Thomas w= rote: >> >>> This is a known issue. We will refund the difference. >>> >>> @Elizabeth Clark Can we correct this client please. >>> >>> On Fri, Oct 11, 2024 at 2:18=E2=80=AFPM Kristal Parris >> kristal.parris@thekey.com> wrote: >>> >>>> Hi Timon, >>>> >>>> Please see the forwarded email from Lorraine Siu. She is still charged >>>> 2.7% interest on her credit card when the agreement states 2%. >>>> Can this be followed up with corporate? >>>> >>>> Kristal Parris RN, BScN >>>> Client Success Manager >>>> Tel: 416-488-8777 >>>> Email: kristal.parris@thekey.com >>>> Website: TheKey.ca >>>> >>>> [image: TheKey] >>>> >>>> >>>> ---------- Forwarded message --------- >>>> From: Lorraine Siu >>>> Date: Fri, Oct 11, 2024 at 11:51=E2=80=AFAM >>>> Subject: Fwd: Receipt for Payment to TheKey >>>> To: Kristal Parris >>>> >>>> >>>> =EF=BB=BFHi Kristal, >>>> >>>> Please note that TheKey continues to charge 2.7% surcharge instead of >>>> the 2% as per contract. I know you are following up on it. >>>> >>>> FYI, credit has not been issued to correct over-charge of surcharge of >>>> the previous invoice 868880. >>>> >>>> Please let me know. Thank you! >>>> >>>> Have a good long weekend and a Happy Thanksgiving. >>>> >>>> Warm regards, >>>> >>>> Lorraine >>>> >>>> >>>> Begin forwarded message: >>>> >>>> *From:* TheKey >>>> *Date:* October 4, 2024 at 6:25:46 PM EDT >>>> *To:* lorrainesiu416@gmail.com >>>> *Subject:* *Receipt for Payment to TheKey* >>>> >>>> =EF=BB=BF >>>> >>>> Lorraine Siu sent a payment of $396.63 to TheKey from Visa **4366 on >>>> Fri Oct 04 06:25:40 EDT 2024 for the invoice(s) shown below. >>>> >>>> Thank you for your business. >>>> Invoice Amount Paid Balance >>>> 875025 >>>> $396.63 >>>> $0.00 >>>> * Transaction Details: * >>>> Payment Amount Payment Token Authorization Code >>>> On