--Apple-Mail-B3A54C63-2C89-4E5B-8A27-19A8D2EBA7D6 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Can we please discuss tomorrow. Thank you.&= nbsp; Maria Licoudis RN Client Success Manager = 514-907-50= 65 TheKey= .ca Begin forwarded message: From: Alessandro Salvo &= lt;alessandro.salvo@me.com> Date: September 12, 2024 at 6:01:53= =E2=80=AFPM EDT To: Maria Licoudis <mlicoudis@thekey.com> Subject: Fwd: Annual Rate Adjustment =EF=BB=BF Hi Maria, I finally found the email notifying me that the hourly rate will be incr= easing to $36.04 per hour. Here it is=E2=80=A6 $34= per hour is the max that we can pay. If this $34 per hour is not possible, I= would have to cut down Rosslyn=E2=80=99s hours, as we have reached our limi= t for how much we can spend per week. We do not really= benefit from your services, meaning we do not use anyone else besides Rossl= yn. If Rosslyn can not make it, we do not need anyone else. Sunrise is capab= le of taking care of my father without anyone else. We just like Rosslyn. Please let me know what you d= ecide. Thank you, Alessandro Salvo Begin forwarded m= essage: From: = Billing <noreply@notices.thekey.com> Date: July 22, 2024 at= 8:44:09=E2=80=AFPM EDT To: ALESSANDRO.SALVO@me.com Subject:= Annual Rate Adjustment =EF=BB=BF Notice Letter body { font-family: Arial, sans-serif; margin: 20px; } header { text-align: right; } img { max-width: 100%; height: auto; display: block; margin: 0px auto; } main { text-align: justify; } July 22, 2024 Dear Vidal Salvo, We are writing to express our sincere gratitude for entrusting us wit= h your homecare needs. It has been our privilege to serve you, and we deeply= appreciate the trust you have placed in our team. As we continue to strive for excellence in our services, we wanted to= take a moment to remind you of the terms in your service agreement, specifi= cally as to adjustments to our rates to ensure that we can maintain the high= standards of care that you deserve. Effective August 19, 2024,