--000000000000da32870602098d2c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks so much. I was dreading having to ask for alternate payment - this is the 3rd time this has come up. On Thu, Aug 3, 2023 at 12:13=E2=80=AFPM Timothy Thomas wrot= e: > FYI. Should be resolved soon. > > ---------- Forwarded message --------- > From: Ali Malik > Date: Thu, Aug 3, 2023 at 12:59 PM > Subject: Re: Credit Cards and Fees > To: Timothy Thomas > CC: Sumira Suthesan > > > Hey Tim, > > That's what we did one time for a client in Winnipeg. Money went to SJD > then transferred back. > > But I cannot make that call as it involves moving money around and will > need to be aware from the reconciliation point. > > I agree with you that we cannot deny clients paying creditcard and need t= o > do whatever it takes to accommodate. > > @Sumira Suthesan Let's discuss this in our > meeting the best way to proceed and please do not communicate anything to > the client as of yet. > > > thank you, > > On Thu, Aug 3, 2023 at 12:05=E2=80=AFPM Timothy Thomas wr= ote: > >> Can we not use one of our other merchant services and move the >> revenue around? >> >> I would really like to avoid unneeded friction with new clients as we're >> desperately trying to grow the business. >> >> On Thu, Aug 3, 2023 at 11:59=E2=80=AFAM Ali Malik = wrote: >> >>> Hey Tim, >>> >>> We are not charging fees to our clients for creditcard, the only site w= e >>> charge fees is Oakville/Waterloo. >>> There is an issue with Winnipeg because we dont have access to the >>> creditcard system. We have never had a creditcard client before, everyo= ne >>> is EFT. >>> >>> I think Lindsey has the credentials for converge. We have never used it= . >>> >>> thanks >>> >>> On Thu, Aug 3, 2023 at 11:56=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Hi Sumira and Ali, >>>> >>>> Is there an issue accepting credit cards in each market across Canada? >>>> Also what is the rate we are charging clients for the fees in each mar= ket? >>>> >>>> Is this consistent across canada (outside of QC of course) >>>> >>>> Thanks >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.ca >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> *Ali Malik* >>> Manager - Financial Operations >>> >>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> > > > -- > *Ali Malik* > Manager - Financial Operations > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 Brian Boxall Client Success Manager Direct 431 887 1785 Office 204 489 6000 TheKey.ca [image: TheKey] --000000000000da32870602098d2c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks so much. I was dreading=C2=A0hav= ing