This is a multipart message in MIME format. ------=_NextPart_000_03FC_01DA22EC.6001FC20 Content-Type: multipart/alternative; boundary="----=_NextPart_001_03FD_01DA22EC.6001FC20" ------=_NextPart_001_03FD_01DA22EC.6001FC20 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Alyson is creating a specific email for Winnipeg however, that will be = included with all the other communication related to the Versapay = change. As a result, I don=E2=80=99t recommend that be the only time = they hear about this upcoming change. I=E2=80=99d recommend the field = also make calls to those clients. =20 From: Timothy Thomas =20 Sent: Wednesday, November 29, 2023 12:28 PM To: kristy.poyner@thekey.com Cc: eclark@thekey.com; Michelle Kenaga ; = Chuck Terlesky ; Gerard Draetta = ; lisa.barker@thekey.com; Lito Delapena = ; Alyson Rohane Subject: Re: Winnipeg Billing periods =20 Thanks Kristy! =20 Elizabeth, perhaps we can combine this with the versapay communication? =20 On Wed, Nov 29, 2023 at 3:26=E2=80=AFPM > wrote: Hi Timothy, =20 From a billing perspective we are in line to transition Winnipeg billing = from Semi-Monthly to Weekly billing as of January 1st, 2024. Adding = Gerrard, Lisa, and Lito to get their thoughts from the = collections/payments/Billing Help Desk perspectives. =20 To echo Elizabeths email, how will this change be communicated to = clients? Historically I believe these changes have been communicated by = Local Office partners using ClearCare. Is this how we would like to = proceed here? =20 =20 Thanks, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Timothy Thomas >=20 Sent: Tuesday, November 28, 2023 1:01 PM To: eclark@thekey.com =20 Cc: kristy.poyner@thekey.com ; = Michelle Kenaga >; Chuck Terlesky = > Subject: Re: Winnipeg Billing periods =20 Hi Team, =20 Upon reviewing our Versapay rollout with Elizabeth, the Winnipeg billing = period came up as a potential issue as our Versapay communication to = clients references weekly billing.=20 =20 Are we in a position to move forward with weekly billing in Winnipeg on = Jan 1? =20 Thanks=20 =20 On Wed, Nov 1, 2023 at 1:57=E2=80=AFPM > wrote: No concerns from my end, but we should be sure to share w/Collections, = Help Desk, and other impacted stakeholders when we make that change to = ensure all partiers are aware. Also, it will be important to understand = how we will notify clients and where that communication will be stored = to ensure we can provide a copy of that from Help Desk to the client, = should it come up later that a client wasn=E2=80=99t notified.=20 =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 From: kristy.poyner@thekey.com = >=20 Sent: Wednesday, November 1, 2023 9:25 AM To: 'Timothy Thomas' >; = eclark@thekey.com =20 Cc: 'Michelle Kenaga' > Subject: RE: Winnipeg Billing periods =20 Hi Tim, =20 Thank you for reaching out. From a billing perspective updating Winn