--00000000000070373405ea4c3361 Content-Type: text/plain; charset="UTF-8" That is awful - this is why we didn't advertise after 5 pm - one solution would be to send the inquiry calls directly to the care solution team? On Wed, Oct 5, 2022 at 9:57 AM Timothy Thomas wrote: > Have a listen > > ---------- Forwarded message --------- > From: Dennis Fancy > Date: Wed, Oct 5, 2022 at 11:52 AM > Subject: To Discuss During Touch Point > To: Timothy Thomas > > > Hi Tim, > > Many of Calgary's leads are coming in after hours. The on-call service is > butchering them. This is just a small sample of what we are dealing with. > > Hopefully you are able to open the audio file I have attached. > > Dennis Fancy, BSP > Care Solutions Manager > *Please note my email has changed:* > dfancy@thekey.com > TheKey.com > [image: TheKey] > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > -- Chuck Terlesky B.A., CCPE General Manager Home Care Assistance Calgary Home Care Assistance Winnipeg Office Calgary: 403-301-3777 Office Winnipeg: 204-489-6000 37 Richard Way SW, Unit 305 Calgary, AB. T3E 7M8 HomeCareAssistanceCalgary.ca HCAWinnipeg.ca Click Here For Information --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity --00000000000070373405ea4c3361 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tha= t is awful=C2=A0- this is why we didn't advertise after 5 pm - one solu= tion would be to send the inquiry calls directly to the=C2=A0care solution = team? On Wed, Oct 5, 2022 at 9:57 AM Timothy Thomas < tt@thekey.com > wrote: Have a listen ---------- For= warded message --------- From: Dennis Fancy < dfancy@thekey.com > Date: W= ed, Oct 5, 2022 at 11:52 AM Subject: To Discuss During Touch Point To= : Timothy Thomas < tt@= thekey.com > Hi Ti= m, Many of Calgary's l= eads are coming in after hours. The on-call service is butchering them. Thi= s is just a small sample of what we are dealing with. Hopefully you are able to open the audio file I= have attached. = Dennis Fancy, BSP Care Solutio= ns Manager Please note my email has changed= : dfancy@thekey.com = <td style=3D"p= adding