This is a multipart message in MIME format. ------=_NextPart_000_0057_01D8F423.C6AA1E60 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0058_01D8F423.C6AA1E60" ------=_NextPart_001_0058_01D8F423.C6AA1E60 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Timothy, Thank you for you note. we appreciate your cooperation and your patience. In good faith, we would be prepared to offer you a credit of the first mont= h base rate cost for each of the new accounts up to a maximum per account o= f $4999.95 reflecting the base rate of our Enterprise Canadian plan. We would be pleased to continue our efforts to improve your service and to = develop these new accounts with your direction. Our French service based in= Moncton New Brunswick is an award winning service and will be a great fit = for Montreal. Again, thank you for your observations it has given us an opportunity to co= ach those attendants who required additional training. In uncertain times, = hurricanes, Post COVID , labor challenges we will always do our best on yo= ur behalf. Cheers Bill Hildreth | Director Marketing and Business Development Answer 365 HMC Halifax Messaging Center |Allstar Communications ComTel Communications |Truro Messaging |Breton Business Centers DigiPage Communications Inc. Answer 365 | Head Office 2829 Agricola Street, Halifax, Nova Scotia, B3K 4E5 T (902) 493- 1403 | C (902) 209 2183 | TF (800) 701- 7774 bill@answer365.ca | = www.answer365.ca Proud recipients of CAMX Platinum Plus Award of Excellence for Outstanding = Service, 17th consecutive year. (2003-2021) Answer 365 | Centre de Service Fran=C3=A7ais 310 Mountain Road, Moncton, New Brunswick, E1C 2M3 T (506) 857- 0944 | C (902) 209 2183 | TF (800) 701- 7774 bill@answer365.ca | = www.answer365.ca Proud recipients of CAMX Award of Excellence for Outstanding Service, 2nd c= onsecutive year. (2019-2021) From: Timothy Thomas Sent: November 8, 2022 6:05 PM To: bill@answer365.ca Cc: Charles Terlesky ; Eva Hofmann Subject: Re: Home Care Assistance follow up Hi Bill, Before we get into that, I'm hopeful that you may issue a credit of some so= rt towards last month's invoices given the poor wait times and call quality= we've experienced recently. This acknowledgement will go a long way in helping instill some confidence = in your service. Thanks in advance, Tim On Tue, Nov 8, 2022 at 11:55 AM > wrote: Good morning Tim, I understand that Sherry and her team have been successful in accommodating= your questions and have proposed solutions and updated the work being done= on your account. Which leads me to the question about the services you wi= sh to develop moving forward. There is reference to a National Account. * Is it your intention to have all of the billing centralized ? All usage = to be billed to a central National Account ? From my current understanding each of the units operate as a separate profi= t center and have a variety of service plans , Bronz