Hi Joey and Tim: I checked with Rogers, and Joey's line is eligible for an "upgrade". Our other carriers provide a discount with this sort of "upgrade" but Rogers does not. The iPhone 15 Pro Max is currently out of stock, with no ETA, but we can submit the order and Rogers will ship when they have stock again. This cost is $1644 total, split across 24 invoices at $42.31 a month. Rogers does have the iPhone 15 in stock for $1027 total, charged $26.42/month. Ordering from Rogers is rarely quick, but please let me know which path would be preferred, and I will get the order submitted. Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com
On
Fri, 7 Feb at 2:18 PM
, Timothy Thomas <tt@thekey.com> wrote:
Hi Aaron,
We've got a large credit still pending on the Rogers account. Should be fine to get some new devices. My iphone 14 is pretty beat up as well.
I've seen the refurbished phones out there and some are in rough shape. It's definitely a point of contention for some GMs
Thanks
On Fri, Feb 7, 2025 at 1:02 PM Aaron Worob <itsupport@thekey.com> wrote:
Hi Joey,
We do not have any of the iPhone 15 Pro Max models on-hand. The few that were purchased came as part of a deal with our US-based carrier, and were approved for only a small group of users. Since your line is with Rogers, that makes the process quite a bit more difficult and significantly more costly. I'll speak with my management, and see what we can do.
Thank you,
Aaron Worob
Network/Systems Administrator
aaron.worob@thekey.com
On
Fri, 7 Feb at 12:11 PM
, Subham Banerjee <itsupport@thekey.com> wrote:
Hi Joseph,
Thank you for sharing all the details,
I am escalating the ticket to my senior level for check from their end and resolve your issue.
Warm Regards,
Subham Banerjee
Senior Service Desk Engineer
Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com
TheKey.com
We are Happy to Assist You!
On
Fri, 7 Feb at 12:07 PM
, JosephTaylor <joey.taylor@homecareassistance.com> wrote:
Good Morning Subham, This is the information for my current cell phone:
Telephone Details: iPhone 12 Make and Model of the handset: No headset TheKey Provided mobile (yes/no): Yes Sl. No.: DNPH31KY0F00 (This is the serial number) Area Code : 514
Office Location: Montreal (Canada) - 4464 Saint-Catherine St W, Westmount, Quebec H3Z 1R7 Cell Phone Number: 514-594-3642 Shipping Address (Residential): Apt #102 - 3835 Bd Decarie, Montreal, Quebec, H4A 3J6 --------------------------------------------------------------------------------- I would like to keep the cell phone number but please confirm you have a new iPhone 15 Pro in stock?
Thank you,