Kristal Parris RN, BScN
Client Success Manager
TheKey LLC
Email: Kristal.Parris@thekey.com
Website: Thekey.com
From: Kristal Parris <kristal.parris@thekey.com>
Date: Sat, Sep 27, 2025, 1:02 PM
Subject: Re: payment Sept 26
To: Kaushala Mahesan <kaymahesan@gmail.com>
Cc: Timon Page <timon.page@thekey.com>, TheKey Billing <billing@thekey.com>
Hi Kaushala,
We apologize for this and will have this matter looked into ASAP.
Kristal Parris RN, BScN
Client Success Manager
TheKey LLC
Email: Kristal.Parris@thekey.com
Website: Thekey.com
On Sat, Sep 27, 2025, 1:01 PM Kaushala Mahesan <kaymahesan@gmail.com> wrote:
> Hi Kristal,
>
> How are you?
>
> I'm wondering if you can let me know whom to contact at your agency to
> discuss a declined payment?
>
> I have called the credit card company, there is nothing wrong with the
> card at all and they are saying there was no system issue yesterday, so I
> am at a loss to explain why the payment was not processed.
>
> Thanks so much. This can wait until Monday from my side, I just wanted to
> send an email before I forget to follow up. Have a good weekend.
>
> Kaushala
>