--0000000000002bdb5006262d9972 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just to update- Lorraine claims she has not received a credit yet. I have forwarded the new CC authorization form to complete so she is aware moving forward she will be charged 2.7%. Kristal Parris RN, BScN Client Success Manager Tel: 416-488-8777 Email: kristal.parris@thekey.com Website: TheKey.ca [image: TheKey] On Fri, Oct 11, 2024 at 4:48=E2=80=AFPM Timon Page = wrote: > Ok, sounds good. Thanks Tim. > > Happy Thanksgiving! > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > On Fri, Oct 11, 2024 at 4:46=E2=80=AFPM Timothy Thomas wr= ote: > >> We will refund the client and have the form updated. At that time they >> can choose to continue on credit card at the new rate to switch to an >> alternative method for no fee at all. >> >> I would support offering a further credit to ensure the client is >> satisfied. >> >> On Fri, Oct 11, 2024 at 4:21=E2=80=AFPM Kristal Parris >> wrote: >> >>> In review of Elizabeth's replies, are we not bound by agreements? >>> We can not just inform our clients about the 2.7% surcharge and it not >>> be reflected legally on file. >>> Additionally, offering another payment method will certainly jeopardize >>> our business. >>> >>> Kristal Parris RN, BScN >>> Client Success Manager >>> Tel: 416-488-8777 >>> Email: kristal.parris@thekey.com >>> Website: TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> On Fri, Oct 11, 2024 at 3:04=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> This is a known issue. We will refund the difference. >>>> >>>> @Elizabeth Clark Can we correct this client please= . >>>> >>>> On Fri, Oct 11, 2024 at 2:18=E2=80=AFPM Kristal Parris >>> kristal.parris@thekey.com> wrote: >>>> >>>>> Hi Timon, >>>>> >>>>> Please see the forwarded email from Lorraine Siu. She is still charge= d >>>>> 2.7% interest on her credit card when the agreement states 2%. >>>>> Can this be followed up with corporate? >>>>> >>>>> Kristal Parris RN, BScN >>>>> Client Success Manager >>>>> Tel: 416-488-8777 >>>>> Email: kristal.parris@thekey.com >>>>> Website: TheKey.ca >>>>> >>>>> [image: TheKey] >>>>> >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Lorraine Siu >>>>> Date: Fri, Oct 11, 2024 at 11:51=E2=80=AFAM >>>>> Subject: Fwd: Receipt for Payment to TheKey >>>>> To: Kristal Parris >>>>> >>>>> >>>>> =EF=BB=BFHi Kristal, >>>>> >>>>> Please note that TheKey continues to charge 2.7% surcharge instead of >>>>> the 2% as per contract. I know you are following up on it. >>>>> >>>>> FYI, credit has not been issued to correct over-charge of surcharge o= f >>>>> the previous invoice 868880. >>>>> >>>>> Please let me know. Thank you! >>>>> >>>>> Have a good long weekend and a Happy Thanksgiving. >>>>> >>>>> Warm regards, >>>>> >>>>> Lorraine >>>>> >>>>> >>>>> Begin forwarded message: >>>>>