--000000000000636afe06165fd5e5 Content-Type: multipart/alternative; boundary="000000000000636afd06165fd5e4" --000000000000636afd06165fd5e4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Joey, I have my Team Lead Alejandro looking into this, we will pull another 2023 YTD payment summary for Helen Buck and compare it to what she received previously. Based on Rachel's email she is wanting the duplicate payments notated that were made via Credit Card and E-Transfer. We will report back once this has been resolved. Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Thu, Apr 18, 2024 at 6:35=E2=80=AFAM Joey Taylor wrote: > Hey Elizabeth, > > The tax slip the client is looking for is simply a summary invoice of all > charges in 2023 as home care services are tax deductible in Canada. > > In regards to the error, we don't have access to Quick Books in Montreal > so when a client is overcharged or double charged, we advise the billing > team right away. > > Thanks, > > On Thu, Apr 18, 2024 at 8:44=E2=80=AFAM wrote: > >> HI Joey >> >> >> >> It looks like the Help Desk DL was copied, as well as some direct member= s >> of our staff. I am looping in the leader, Lito, to review the request wi= th >> his team and make sure we identify where the client perceives there are >> errors. >> >> >> >> Do you happen to know where they suspect there are errors? >> >> >> >> Also, it=E2=80=99s important to note we do not provide Health Care Servi= ces or >> provide formal tax documents. Outside of our skilled nursing divisions l= ike >> CRNS and Expicare, or GCM, we=E2=80=99re not required to or designated t= o provide >> Medical Records either (again being unskilled). I am not as familiar wit= h >> the laws in Canada but assume the same applies there. At the right time, >> and moving forward, Clients should be aware of the difference if US & CA= D >> are the same in that respect. >> >> >> >> >> >> Elizabeth Clark >> >> Director >> >> >> >> >> >> >> >> *From:* Joey Taylor >> *Sent:* Thursday, April 18, 2024 5:35 AM >> *To:* Elizabeth Clark ; Laszlo Kovacs > laszlo.kovacs@thekey.com>; Timothy Thomas >> *Subject:* Fwd: Mrs Buck, Montreal client >> >> >> >> Good Morning, >> >> >> >> I am Cc=E2=80=99ing everyone in this email as a current tier 1 client ne= eds >> senior assistance with an issue. >> >> >> >> Hoping we can get this resolved asap >> >> *Joey Taylor* >> >> *Directeur G=C3=A9n=C3=A9ral/General Manager* >> >> 514-907-5065 >> >> *TheKey.ca* >> >> [image: Image removed by sender. TheKey] >> >> >> >> >> >> ---------- Forwarded message --------- >> From: *Maria Licoudis* >> Date: Wed, Apr 17, 2024 at 10:19 PM >> Subject: Re: Mrs Buck, Montreal client >> To: Rachel Schwartz , Joey Taylor > joey.taylor@thekey.com>, Jose Morales , Stephanie >> Fuston , >> CC: Maria Licoudis , Melissa Caltagirone > mcaltagirone@th