----==_mimepart_65e9c605982e1_1d63f9a587505586235054b Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cathy, I wanted to follow up to see if you have had a chance to re= view this yet? Thank you! = = On Wed, 6 Mar at 8:34 AM , Marc Atkinson wrote:= = = Hi Cathy, = = Please see below regarding former client Lillian Jillings. I sent Gail D= owler the 2023 billing account yesterday statement yesterday, and she wan= ts clarification on the charges under the Lillian Jillings P#567231 accou= nt. Can you please explain why this client had two different Clearcare pr= ofiles? Did the client pay the invoices under the P#567231 account or wer= e those perhaps paid by a facility? = = Thank you! = = Lillian Jillings - https://hcavancouver.clearcareonline.ca/clients/10000= 00000028673/ = Lillian Jillings P#567231 -=C2=A0https://hcavancouver.clearcareonline.ca= /clients/1000000000031219/ = = = = On Tue, 5 Mar at 9:49 PM , Gail Dowler wrote: Hello Marc, = = Thank you for your prompt reply to my request and providing the 2023 bil= ling statement for my mother Lillian Jillings. = = Could you please explain the payments listed on page 2; confirming also = that they are for my mother. = = Thanks so much, = = Gail Dowler = = = = = On Mar 5, 2024, at 7:06 AM, Marc Atkinson wrote: = = = = = Hi Gail,=C2=A0 = = As requested, please find the attached 2023 billing account statement fo= r Lillian Jillings' care service with us. Please let us know if you need = any further assistance or documentation. We are all very sorry to hear th= at she passed away. = = Thank you. = = Regards, = = Marc Atkinson = Billing Help Desk = 866-226-1702 = billing@thekey.com = 8:00AM-5:00PM EST Monday-Friday = = On Mon, 4 Mar at 12:09 PM=C2=A0, Gail Dowler wrote= :=C2=A0Good morning, = My mother Lillian Jillings (DOB - Feb. 15, 1920) was a client of HCA. =C2= =A0She passed away on March 21, 2023. = = Could you please provide a statement for Income Tax (2023) purposes for = her expenses from January 1, 2023 to March 18, 2023. = = Our accountant is in need of this information as soon as possible. = = If you need any additional information from me please don=E2=80=99t hesi= tate to contact me. = = Thank you, = = = Gail Dowler = (Daughter of Lillian Jillings) = cell: =C2=A0604.355.0185 = = = = ----==_mimepart_65e9c605982e1_1d63f9a587505586235054b Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cathy, I wanted to follow up to see if you have had a chance to= review this yet? Thank you! On Wed, 6 Mar at 8:34 AM , Marc Atkinson &l= t;billing@thekey.com> wrote: Hi Cathy, Please see below regarding former client Lillian Jilling= s. I sent Gail Dowler the 2023 billing account yesterday statement yester= day, and she wants clarification on the charges under the Lillian Jilling= s P#567231 account. Can you please explain why this client had two differ= ent Clearcare profiles? Did the client pay the invoices under the P#56723= 1