--000000000000c0071f061ce8b367 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just an update, we lost this because Frax told them it was ok for the the caregiver to go in at 315am. She said she asked multiple time if it was to start at 11 because all the other companies require it and the girl told her it was totally fine. What are your thoughts? Best Regards, Shawntel Sousa, LPN Client Success Manager TheKey Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 ---------- Forwarded message --------- From: FraxLeads Date: Tue, Jul 9, 2024 at 9:39=E2=80=AFPM Subject: New Frax Lead | Sharon Unknown To: calgaryintake@thekey.com Hello Calgary! Please see the below lead collected by Frax for your office. *Client Name:* Sharon Unknown *Client Age:* 68 *Caller Name:* Debra *Caller Number:* 403-516-1919 *Frax Caller ID: * *Zip/Postal Code:* T3G0A6 *How did the guest hear about us?* Online *Anticipated Hours per Week:* 40+ hours *Duration of Care:* Greater than 6 Months *Anticipated Start of Care:* July 10, 2024 *Rates Quoted:* 38 *Salesforce Link:* https://homecareassistance.lightning.force.com/lightning/r/Lead/00QUH00000A= F1dy2AD/view *Frax Notes:*Debra called in looking for care for her friend Sharon. She did not want to provide the last names at this time. Sharon is currently in the hospital due to digestive issues. She has lost a lot of weight. She will need overnight care while n the hospital since she is does not sleep much and makes frequent trips to the commode. She will need assistance with toileting, getting water, rubbing her feet, and straightening her bed. She uses a wheelchair, commode, and may get a walker and hospital bed. She likes to watch TV and talk. She is very kind, compassionate, and intelligent. She will need a female CG. They would like to have care 3:15 AM - 8:15 AM 7 days a week. Debra would like to know if the rates can be lowered. Debra will not be the decision maker for her care but is the point of contact while looking for care. She can be reached at 403-516-1919 or 403-852-9252. *Frax Contact Id:* If you have any questions regarding this lead, please contact IntakeAssistance@homecareassistance.com --000000000000c0071f061ce8b367 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just an update, we lost this because Frax told them it wa= s ok for the the caregiver to go in at 315am. She said she asked multiple t= ime if it was to start at 11 because all the other companies require it and= the girl told her it was totally fine.=C2=A0 What a= re your thoughts?=C2=A0 Best Regards, Shawntel Sousa, LPN Client Success Manager The= Key Calgary Office number: (403) 301-3777 Winnipeg Office Number:= (204) 489-6000 Mobile number: (403) 305-6588 = ---------- Forwarded message --------- From: FraxLeads < fraxlead@thekey.com > D= ate: Tue, Jul 9, 2024 at 9:39=E2=80=AFPM Subject: New Frax Lead | Sharon= Unkn