Fwd: 158047 Donna Parrish & 158151 Dieter Peschken - LO & Client Review of Invoices 763865 & 777373 & Investigation of Improper Payments - [#824045]

----==_mimepart_667b15364053b_2423fba2d40cf50384523dc Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Bill, I wanted to close the loop with you regarding the refund che= ck for $33,748.40. We expedited the mailing of the check through Fedex ye= sterday, so you should have the check by the end of the week. If you do n= ot have it by next Monday's mail, please let us know. Thank you for y= our understanding in this matter.=C2=A0 Regards, Marc Atkinson B= illing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Mon= day-Friday = = On Thu, 20 Jun at 5:20 PM , BrianBoxall wrote: This is an embarrassing and unacceptable err= or, and I will see how it came to this. Thanks for your patience Bill. = = = = On Thu, Jun 20, 2024 at 4:16=E2=80=AFPM Bill Parrish, Jr. wrote: = = = I just talked to Marc Atkinson, they were mistakenly auto debiting Senio= r=E2=80=99s account for another client. = They will expedite a refund cheque for the full amount, around 33,000 and= hopefully it will arrive at my house in a week or 2. = Regards, Bill = Disclaimer = The information contained in this communication from the sender is confi= dential. It is intended solely for use by the recipient and others author= ized to receive it. If you are not the recipient, you are hereby notified= that any disclosure, copying, distribution or taking action in relation = of the contents of this information is strictly prohibited and may be unl= awful. This email has been scanned for viruses and malware, and may have= been automatically archived by Mimecast, a leader in email security and = cyber resilience. Mimecast integrates email defenses with brand protectio= n, security awareness training, web security, compliance and other essent= ial capabilities. Mimecast helps protect large and small organizations fr= om malicious activity, human error and technology failure; and to lead th= e movement toward building a more resilient world. To find out more, visi= t our website. = = = = -- = = Brian Boxall = Client Success Manager = =C2=A0Direct 431 887 1785 = =C2=A0Office 204 489 6000 = =C2=A0 = =C2=A0 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_667b15364053b_2423fba2d40cf50384523dc Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Bill, I wanted to close the loop with you regarding the refund= check for $33,748.40. We expedited the mailing of the check through Fede= x yesterday, so you should have the check by the end of the week. If you = do not have it by next Monday's mail, please let us know. Thank you for your understanding in this matter.=C2=A0 Regards, Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday On Thu, 20 Jun at 5:20 PM , BrianBoxall <= bboxall@homecareassistance.com> wrote: This is an embarrassing and = unacceptable error, and I will see how it came to this. Thanks for yo= ur patience Bill. On Thu, Jun 20, 2024 at 4:16=E2=80=AFPM Bill Parrish, Jr. &