----==_mimepart_6668c1fcedc0c_1bf3f8481b07350102684584 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joseph and Tim, Refund for client Marian Albin Schauber has been com= pleted an refunded back to the clients credit card. Please see confirmati= on below Thanks,=C2=A0 Lito Delapena Manager=C2=A0Custome= r Contact & Collections Center = = On Mon, 10 Jun at 4:38 PM , Timothy Thomas wrote: Ok thanks Lito, please confirm when the cred= it has been processed so we may call the client = = = = On Mon, Jun 10, 2024 at 4:36=E2=80=AFPM Lito Delapena wrote: = = = = = HI Joey and Tim, = = After John's review QB's the transaction below is reflected as an Cheque= and was later loaded into Netsuite as an invoice. Ill work on getting th= is refunded back to the clients original form of payment and the invoice = credited off.=C2=A0 As for the check, i found confiramtion that it did no= t need to be returned to the client per the Credit spredasheet = = = = = = = = Thanks,=C2=A0 = = Lito Delapena = = = = = Lito Delapena = Help Desk Manager = Billing@thekey.com = 866-226-1702 = = = = = On Mon, 10 Jun at 3:06 PM , John Janiga wrote: = = Hello Team,=C2=A0 = = Please see the screenshots which reflect the $650 in QuickBooks. It look= s like this was a payment.=C2=A0 = = = = = = = = = = = On Mon, 10 Jun at 2:58 PM , Lito Delapena wrote:= = = Hi Joey and Tim, = = On it! working on this with my collector John Janiga. From what it looks= like right now the AR balance of $650 1/9/2024 was carried over into Net= suite from Quickbooks and autopaid upon upload. I have asked John to get = a copy of the original invoice out of QB and will review with the group p= rior to processing the Refund = = = = = Thanks,=C2=A0 = = = = Lito Delapena = Help Desk Manager = Billing@thekey.com = 866-226-1702 = = = = = = = = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_6668c1fcedc0c_1bf3f8481b07350102684584 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joseph and Tim, Refund for client Marian Albin Schauber has been completed an refunde= d back to the clients credit card. Please see confirmation below Thanks,=C2=A0 Lito Delapena Manager=C2=A0 Customer Contact & Collections = Center On Mon, 10 Jun at 4:38 PM , Timothy Thomas &= lt;tt@thekey.com> wrote: Ok thanks Lito, please confi= rm when the credit has been processed so we may call the client <div class=