This is a multipart message in MIME format. ------=_NextPart_000_07F5_01D9D719.0F04B020 Content-Type: multipart/alternative; boundary="----=_NextPart_001_07F6_01D9D719.0F04B020" ------=_NextPart_001_07F6_01D9D719.0F04B020 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Not expecting you to know the legal/accounting side. My concern is there = is no way to prove what these credits were for on the actual PDFs he = created, so the client could come back later and say those credits were = for something else. Do we have anything in email or in writing that = confirms the total amount we should see credited? I requested this of = Ali and Sumira but they never sent it **sigh** From: Timothy Thomas Sent: Thursday, August 24, 2023 8:32 AM To: eclark@thekey.com Subject: Re: FW: Outstanding Invoices with Credits Hi Liz, The credits are for specific employees who the facility claims were not = present. The client contact sent us an email detailing the shifts to = credit. I presume that is the proof which your team could add to the = invoices. I'm not familiar with what is required from a legal / accounting = standpoint - sorry. Hope this helps, Tim On Thu, Aug 24, 2023 at 11:24â¯AM > wrote: Hi Tim- Can you review these credits? Iâd go so far as to say this = doesnât have the required detail but not sure if this is = customary for CAD. Is this normal or have you shared prior we need more = detail/exact itemization? Elizabeth Clark Director, CI & Transformation Long Term Care Insurance, Onboarding TheKey From: eclark@thekey.com > Sent: Thursday, August 24, 2023 8:23 AM To: 'Ali Malik' > Subject: FW: Outstanding Invoices with Credits The credits arent itemized on the PDFs, just offset on the total due. = Will clients accept that? How do we have record of the specific itemized = items weâre crediting as evidence of future dispute resolution = tools or audit back up? From: Ali Malik > Sent: Wednesday, August 23, 2023 6:09 AM To: Elizabeth Clark > Subject: Fwd: Outstanding Invoices with Credits Just FYI we sent out invoices with credits added ---------- Forwarded message --------- From: Sumira Suthesan > Date: Tue, Aug 22, 2023 at 4:45â¯PM Subject: Outstanding Invoices with Credits To: >, Anca Besof = (CCOMTL) > Cc: Ali Malik > Hello Lisa, Please see attached invoices with requested credits applied. Please let me know if you have any questions. Thanks, Sumira Suthesan Accounts Receivable Specialist- TheKey -- Ali Malik Manager - Financial Operations -- Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 TheKey.ca ------=_NextPart_001_07F6_01D9D719.0F04B020 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {