--000000000000fd159006199c54ea Content-Type: multipart/alternative; boundary="000000000000fd159006199c54e9" --000000000000fd159006199c54e9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon, I can confirm all clients affected have been contacted and told to disregard the invoice. Sorry once again for the error. This will not happen again. Thank you. Tim Thomas Head of Canada Division *Please note my email has changed:* tt@TheKey.com (514) 591-9387 TheKey.ca [image: TheKey] On Tue, May 28, 2024 at 5:16=E2=80=AFPM Bethany Galbraith wrote: > Thanks Tim - look forward to your update. > ------------------------------ > *From:* Timothy Thomas > *Sent:* Tuesday, May 28, 2024 4:47:04 PM > *To:* Bethany Galbraith > *Cc:* Kristy Poyner ; Jo Wilson JoAWilson@regionofwaterloo.ca>; Matilda Kress ; > Timothy Thomas ; Cheryl Cartwright > *Subject:* Re: Invoices issues to Region of Waterloo HSSP clients > > *CAUTION! EXTERNAL SENDER* > Were you expecting this email? TAKE A CLOSER LOOK. Is the sender > legitimate? > DO NOT click links or open attachments unless you are 100% sure that the > email is safe. > Hi Bethany, > > I'm very sorry about this. I have a call first thing tomorrow with our > billing team to understand what occurred. The instructions were clear tha= t > the clients should not be receiving any invoices. > > We will definitely take care of communicating this to impacted clients > within 48 hours. > > Stay tuned for another update. > Best, > Tim > > On Tue, May 28, 2024 at 4:17=E2=80=AFPM Bethany Galbraith BGalbraith@regionofwaterloo.ca> wrote: > > Hi Tim, > > > > Jo just returned from AR=E2=80=99s home and brought back The Key issued i= nvoice > mailed to her. Based on this, we are assuming that all HSSP clients > assigned / received service from The Key in April also were mailed an > individual invoice. > > > > To minimize further upset from these HSSP clients, we are asking that The > Key contact each of the impacted individuals (i.e. received service in > April) within the next 2 business days. > > > > Please confirm when this is complete. > > > > Thanks, > > > > Bethany > > > > > > Bethany Galbraith > > My pronouns are: she/her > > Acting Manager, Community Programs > > Seniors' Services, Region of Waterloo > > 247 Franklin St. N. Kitchener, ON N2A 1Y5 > > > Ph: 519-893-8494 x 6057 > > bgalbraith@regionofwaterloo.ca > > we serve, we engage, we inspire > > > > [image: Description: Twitter icon] [i= mage: > Description: Facebook icon] [ima= ge: > Description: LinkedIn icon] > > > > > Confidentiality Notice: This e-mail correspondence (including any > attachments) may contain information which is confidential and/or exempt > from disclosure under applicable law, and is intended only for the use of > the designated recipient(s) listed above. Any unauthorized use or > disclosure is strictly prohibited. If you are not the intended recipient= , > or have otherwise received this message by mistake, ple