--0000000000009dbf69060e9862d8 Content-Type: multipart/alternative; boundary="0000000000009dbf68060e9862d7" --0000000000009dbf68060e9862d7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, If this imporves the end user experience and reduces administration time, sounds like the way we should go. Chuck On Wed, Jan 10, 2024 at 7:22=E2=80=AFAM Timothy Thomas wrot= e: > Hi Kristy. > > Thanks for explaining the reasoning. I'm fine with the recommendation to > move them to bi-weekly. @Chuck Terlesky Ultimately > your call. > > On Tue, Jan 9, 2024 at 5:45=E2=80=AFPM Kristy Poyner > wrote: > >> Hi @Timothy Thomas , >> >> Circling back here to confirm the change for Winnipeg billing schedule >> from semi-monthly to weekly as of 1/1. The 1/1/24-1/7/24 period has now >> been billed. >> >> >> >> We recently had a Winnipeg Self and Family Managed Care (SFMC) client >> reach out to our help desk team regarding our billing/payment schedule t= o >> request an alternate schedule. >> >> >> >> To summarize the issue: >> >> - Clients receive funding from the government on a set bi-weekly >> schedule =E2=80=93 attached for reference. >> - Government audits to validate usage and determine future >> funding. >> - Billing schedules that do not align with the SFMC payment >> schedule can lead to audit discrepancies. >> - Audit discrepancies can lead to a loss of client funding. >> - There are currently 5 SFMC clients on record who received around >> $30k in billing in December. >> >> >> >> Based on this information it is Billing's recommendation that SFMC >> clients switch instead to a bi-weekly billing schedule with the next bil= l >> date being 1/23/24 to help improve the customer experience and ensure >> clients receive their maximum benefit. >> >> >> Please advise if you approve proceeding with billing SFMC clients on a >> bi-weekly basis. >> >> >> Thank you, >> >> Kristy >> >> On Thu, Nov 30, 2023 at 10:48=E2=80=AFAM Timothy Thomas = wrote: >> >>> Noted thanks Elizabeth. >>> >>> @Chuck Terlesky could you please work with Brian >>> to ensure all clients are alerted to the billing period change on Jan 1= ? We >>> can discuss more on our 1/1 next week. >>> >>> Thanks >>> >>> On Wed, Nov 29, 2023 at 8:49=E2=80=AFPM wrote: >>> >>>> Alyson is creating a specific email for Winnipeg however, that will be >>>> included with all the other communication related to the Versapay chan= ge. >>>> As a result, I don=E2=80=99t recommend that be the only time they hear= about this >>>> upcoming change. I=E2=80=99d recommend the field also make calls to th= ose clients. >>>> >>>> >>>> >>>> *From:* Timothy Thomas >>>> *Sent:* Wednesday, November 29, 2023 12:28 PM >>>> *To:* kristy.poyner@thekey.com >>>> *Cc:* eclark@thekey.com; Michelle Kenaga ; >>>> Chuck Terlesky ; Gerard Draetta >>> gerard.draetta@thekey.com>; lisa.barker@thekey.com; Lito Delapena >>> lito.delapena@thekey.com>; Alyson Rohane >>>> *Subject:* Re: Winnipeg Billing periods >>>>