--000000000000a322af061a2771ca Content-Type: multipart/alternative; boundary="000000000000a322ad061a2771c9" --000000000000a322ad061a2771c9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim and Joey, Thank you for bringing this to my attention, from whati know when we transitioned payment methods in Versapay the greenlight was giving to the help desk for the Payments team and Lisa. Unfortunate that this continues to become an issue. I will need to work with The payment application team to confirm what was previously charged and will work on a refund back to the client. Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Wed, Jun 5, 2024 at 9:26=E2=80=AFAM Timothy Thomas wrote= : > Hi Lori, > > This is the thirds former client that has reached out saying we=E2=80=99v= e run > their card. Are we clearing old balances? What=E2=80=99s happening? > > Thanks > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > ---------- Forwarded message --------- > From: Nadim Abdo > Date: Wed, Jun 5, 2024 at 12:16=E2=80=AFPM > Subject: Re: Re: Unexpected charge? - [#821878] > To: tt@thekey.com , Cathy Saari > CC: djacobs@thekey.com , joey.taylor@thekey.com joey.taylor@thekey.com> > > > Hi - Any update please? > > This is what I see on my credit card statement (note it's in US dollars) = =E2=80=93 > at this time I believe this in error on your part as we have not used any > services in over a year. > > Kindly take care of this today, I will otherwise need to inform the credi= t > card company by tomorrow morning to dispute the charge so they don't say = i > waited too long (the charge hit my account on saturday). > > Thanks for your attention to this. > > ------------------------------ > *From:* Cathy Saari > *Sent:* Tuesday, June 4, 2024 7:50 AM > *To:* tt@thekey.com > *Cc:* djacobs@thekey.com ; joey.taylor@thekey.com joey.taylor@thekey.com>; lenadimonlysignsin@outlook.com lenadimonlysignsin@outlook.com> > *Subject:* Re: Re: Unexpected charge? - [#821878] > > Hi,, > > We received your email and I will research and let you know what this > charge of $549.35 is for. > > Thanks, Cathy > > Billing Help Desk > billing@thekey.com > 1-866-226-1702 > 8:00AM-5:00PM EST Monday-Friday > > > On Mon, 3 Jun at 4:58 PM , Dominique Jacobs djacobs@homecareassistance.com> wrote: > Hello Nadim, > > I have forwarded your email to my manager and the Head of our Canadian > Division. He has gotten the billing department involved and so they shoul= d > be getting back to us shortly. I have also copied billing on this email. > > I am very sorry about this and thank you so much for your patience. > > Dominique > > [image: TheKey] > Dominique Jacobs > *Gestionnaire des soins/**Infirmi=C3=A8re auxiliaire* > *Client Care Manager/Licensed Practical Nurs