--0000000000008adc8b060bcb3357 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lito, We uploaded them into clear care last week. Let me know if you don=E2=80=99= t see them. Cheryl On Tue, Dec 5, 2023 at 6:59=E2=80=AFPM Lito Delapena wrote: > Hi Cheryl, > > Would you happen to have an update regarding the Toronto clients we were > missing documentation for? > > Thank you, > > Lito Delapena > Help Desk Manager > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Wed, Nov 29, 2023 at 1:07=E2=80=AFPM Timothy Thomas wr= ote: > >> Agreed, Alyson/Elizabeth and I will work on a plan for sunsetting >> E-transfer once we're done with the Versapay launch. >> >> On Wed, Nov 29, 2023 at 2:17=E2=80=AFPM Chuck Terlesky >> wrote: >> >>> If you are planning to sunset etransfer then some form of communication >>> should be sent out well in advance. These clients have chosen to use >>> etransfer for many reasons, mostly they want to control the payments an= d >>> they don't want to have anyone have access to their bank accounts. With >>> proper communication and time to adjust to the new way of payments, thi= s >>> can be overcome. >>> >>> On Wed, Nov 29, 2023 at 11:53=E2=80=AFAM Cheryl Cartwright >> ccartwright@thekey.com> wrote: >>> >>>> Hi Lito, >>>> >>>> A few of the Toronto ones we can get PAD's for but others are paid by >>>> Veterans Affairs or by credit card and will not change over to PAD for >>>> various reasons. But we will work on the ones here we can and get you = some >>>> PAD's. >>>> >>>> Cheryl >>>> >>>> On Wed, Nov 29, 2023 at 11:02=E2=80=AFAM Chuck Terlesky >>>> wrote: >>>> >>>>> Hi Lito, >>>>> >>>>> For Calgary, the highlighted clients pay by e-transfer as they do not >>>>> want to use PAD for their accounts. The one WCB highlighted is the >>>>> Workman's Compensation Board - they are government pay and they don't >>>>> require any payment information. Hilary Dickerson is being discussed = right >>>>> now with Michelle Hudgins to switch payments or continue with cheque = . >>>>> >>>>> I hope this helps. >>>>> >>>>> Chuck >>>>> >>>>> On Tue, Nov 28, 2023 at 3:59=E2=80=AFPM Lito Delapena >>>> lito.delapena@thekey.com> wrote: >>>>> >>>>>> Looping in Chuck as he was not included on my original email >>>>>> >>>>>> Thank you, >>>>>> >>>>>> Lito Delapena >>>>>> Help Desk Manager >>>>>> * Please note my email has changed: * >>>>>> lito.delapena@thekey.com >>>>>> >>>>>> 619-722-8561 Ext. 190013 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> On Tue, Nov 28, 2023 at 2:56=E2=80=AFPM Lito Delapena >>>>> lito.delapena@thekey.com> wrote: >>>>>> >>>>>>> HI Timothy and Cheryl, >>>>>>> >>>>>>> Attached is a spreadsheet for Toronto and Calgary PAD Clients who w= e >>>>>>> have audited for usable PAD information which is currently loaded i= nto >>>>>>> Clear Care. I have highlighted the clients across both locations wh= o >>>>>>