--000000000000a74da3060cf45027 Content-Type: multipart/alternative; boundary="000000000000a74da2060cf45025" --000000000000a74da2060cf45025 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Steve, We can provide her with about 2/3 of the equation. See attached for what Lisa was able to pull together. Take a look and let me know if you think I should find us 15 minutes to align. Thanks, *From:* Steve Koyanagi *Sent:* Tuesday, December 19, 2023 2:00 PM *To:* Laszlo Kovacs *Cc:* Legal ; Timothy Thomas *Subject:* Re: Anne Kober Care - Accounting Errors Hi Laszlo, Does that mean we are unable to provide any of the information she is requesting? Can we just provide her with a ledger showing there is a $5,942.48 balance and we're agreeing to waive that? If helpful, we can organize a quick call to strategize. Should only take a couple minutes. On Tue, Dec 19, 2023 at 11:39=E2=80=AFAM Laszlo Kovacs wrote: Legal Team, Long thread below. Basically we are unable to fully reconcile the account due to missing information stemming from system and staff change overs earlier this year. My suggestion was to advise the client of waiver of all open balances and have them sign a release. Below however you can see they are wanting to do a full accounting of their own before they will accept our offer. Please advise as to what you=E2=80=99d suggest for next steps. Thanks, *From:* Timothy Thomas *Sent:* Tuesday, December 19, 2023 12:58 PM *To:* Laszlo Kovacs *Subject:* Fwd: Anne Kober Care - Accounting Errors Hi Las, I think it's best that your team / legal take over at this stage. Thoughts? ---------- Forwarded message --------- From: *Sharon Speirs* Date: Tue, Dec 19, 2023 at 1:45=E2=80=AFPM Subject: Re: Anne Kober Care - Accounting Errors To: Cc: Dennis Fancy , Laszlo Kovacs , Timothy Thomas , Vanja Bezdrob , Vashon Palloo Morning I did send a note to Joe as he did not answer my call but his other daughter called me instead. She is not comfortable calling it over as this is her mother=E2=80=99s estate and she wants to fully understand what has h= appened and where the account is at. I did share that despite her request to =E2=80= =9Cstop=E2=80=9D the payments of the cheques it was out of our control but if necessary they would be refunded. I also shared there is no late interest charges applied to the account. She still wants everything she has asked for and then will be in touch with regard to our offer. Please forward the information you have gotten together for her as I told her it would be there today or tomorrow Sorry but I tried Sharon *Sharon, Speirs* Canadian Staffing Manager 778 279 3634 *TheKey.ca* On Mon, Dec 18, 2023 at 3:11=E2=80=AFPM wrote: Hi Sharon, Yes, you can let Joe know that we are calling the account free once the 4 cheques are cashed and applied. Unfortunately, any checks that have been mailed will be cashed. They go directly to a lockbox, and we cannot stop them once they are sent. I don=E2= =80=99t know how