Re: Pay Issue

From
Irin Eva <irin.eva@thekey.com>
To
Carolina Orosa <corosa@thekey.com>
CC
Germaine Daniels <germaine.daniels@thekey.com>, Timothy Thomas <tt@thekey.com>, Claudia Vasquez <claudia.vasquez@thekey.com>
Date
2023-07-14 14:55:21
Folder
INBOX
--000000000000cc196d060076ff1a Content-Type: multipart/alternative; boundary="000000000000cc196b060076ff19" --000000000000cc196b060076ff19 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Carolina, Her amts are - $1915.77 Also, I have attached a screenshot of the pay statements -. [image: image.png] @Claudia Vasquez Pls note that your banking info is not incorrect. The problem is the account number's first 3 digits missing from the online record you provided. I confirmed with @Carolina Orosa t= hat the account number she paid you last 2 years. Pls send us a copy of the void check to update your records. We don't accept online banking info. Also, Pls see the screenshot that Carolina gave us and that you send us: You provided: [image: image.png] Carolina Provided: [image: image.png] Thanks, Irin On Fri, Jul 14, 2023 at 2:40=E2=80=AFPM Carolina Orosa = wrote: > Hi, > > Please just let me know amount to be transferred. > > Sent from my iPhone > > On Jul 14, 2023, at 11:36 AM, Germaine Daniels germaine.daniels@thekey.com> wrote: > > =EF=BB=BF > Hi Tim, > > Yes, based on your request we will have Carolina issue an E transfer. > Carolina can issue the payment for Claudia. What information do you need? > Germaine Daniels > > *Payroll Director *germaine.daniels@thekey.com > Phone: 562-784-1800 > TheKey.com > [image: TheKey] > > > On Fri, Jul 14, 2023 at 11:12=E2=80=AFAM Timothy Thomas w= rote: > >> Germaine, can we issue an advance for this current pay period (july >> 10-14) so Claudia has some funds for the next few days as we work this o= ut? >> >> >> >> On Fri, Jul 14, 2023 at 2:09 PM Claudia Vasquez > claudia.vasquez@thekey.com> wrote: >> >>> Hi Germaine, >>> >>> With all due respect the information Irin sent me this morning was the >>> wrong account number which she later had updated by the time she spoke = with >>> Carolina as I had sent her a screenshot of my bank information. I spoke >>> with my bank and they have no trace of any deposit nor pending from The= Key. >>> >>> Kind regards, >>> >>> Claudia >>> >>> On Fri, Jul 14, 2023 at 11:00=E2=80=AFAM Germaine Daniels >> germaine.daniels@thekey.com> wrote: >>> >>>> Hi Claudia, >>>> >>>> Yes, you are correct that I denied an e transfer as we have not >>>> received confirmation from the bank the payment was rejected. In addit= ion, >>>> Irin confirmed with you, Carolina and Ceridan that the bank account nu= mber >>>> on file is correct and the payment was sent to the account. Unfortunat= ely, >>>> we can not issue another payment until we have confirmed the payment h= as >>>> been rejected. We will have more information on Monday morning and wil= l >>>> follow up with you. I have attached the below email thread that was al= so >>>> sent to Ceridan. >>>> >>>> Regards, >>>> >>>> Irin Eva >>>> 9:19=E2=80=AFAM (1 hour ago) >>>> to Ashna, me, service >>>> Good morning Ashna, >>>> >>>> Happy Friday! >>>> >>>> We got a call from one of our employees and she claimed tha

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