--00000000000015bf4305ec9764eb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timothy, Steph is copied on this as she is in the loop of the situation. Mr. Demers (recent client - August 2022) is upset about our billing structure. I have spoken to him, Steph has spoken to him, but he insists on speaking to the person at the top. He is frustrated that we invoice clients weekly because: 1) he finds it overwhelming to verify invoices on a weekly basis 2) he is getting charged high fees from the bank for the number of withdrawals from his account I explained that it's not something we can work around. Our billing is done weekly, that's how the system is set up and it allows for the rectification of any issues to be resolved in a timely manner. As such, all of our clients are billed weekly. In turn, clients are also charged weekly (he is on EFT). It would be way too confusing to charge some clients one week and not the other. Plus, the communication from corporate of late, makes it clear that we are not to veer from SOP. He is speaking with the bank about the fees, and I told him that we are happy to provide a report at year end for tax purposes to ease the management of 52 invoices. He still wants to speak to someone above. If you have 5 min, can you give him a call. He is very kind, just wants it escalated. Sandra Daoust *Gestionnaire des finances/Finance Manager - Canada* Tel: 514.907.5065 | Fax: 514.221.4265 sdaoust@homecareassistance.com | Homecareassistancemontreal.ca --00000000000015bf4305ec9764eb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timothy, Steph is copied on this as she is= in the loop of the situation. Mr. Demers (recent client=C2=A0 - = August 2022) is upset about our billing structure. I have spoken to him, St= eph has spoken to him, but he insists=C2=A0on speaking to the person at the= top. He is frustrated that we invoice clients weekly because: 1) he finds it overwhelming=C2=A0to verify invoices on a weekly bas= is 2) he is getting charged high fees from the bank for the numbe= r of withdrawals=C2=A0from his account I explained= that it's not something we can work around. Our billing is done weekly= , that's how the system is set up and it allows for the rectification o= f any issues to be resolved in a timely manner. As such, all of our clients= are billed weekly. In turn, clients are also charged weekly (he is on EFT)= . It would be way too confusing to charge some clients one week and not the= other. Plus, the communication from corporate=C2=A0of late, makes it clear= that we are not to veer from SOP. He is speaking = with the bank about the fees, and I told him that we are happy to provide a= report at year end for tax purposes to ease the management of 52 invoices.= He still wants to speak to someone above. If you have 5 min, can you give him a call.=C2=A0He is ve= ry kind, just wants it escalated. =C2=A0 Sandra Daoust <span style=3