--000000000000cacef406169062e5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Indianapolis is closed for new business as well, though we still work a few clients for them I believe. We'll want to check with @Tiffany Silton as well, some offices were closed through consolidation/merge, though I'm not sure which ones or if it affects serviceable zip codes (thinking most recently TX/AZ). GW Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Sat, Apr 20, 2024 at 10:35=E2=80=AFAM Audra Williams = wrote: > Yes Greenville and Clemson are still open. > > I will get a complete list of office closures for you from Sean, but off > the top of my head we have closed Minnesota, Rhode Island, Columbia SC an= d > Charleston SC. > > Best, > > Audra Williams > Director, Divisional Operations > *Please note my email has changed:* > audraw@TheKey.com > (425) 757-7027 > TheKey.com > [image: TheKey] > > On Apr 20, 2024, at 8:02=E2=80=AFAM, Gabrielle Wolfe = wrote: > > =EF=BB=BF > That would be really helpful because as of right now there's no way to > indicate a closed office in SF, we've been just adding to a notes field h= ow > the agents should handle calls and it varies by office. > > Also @Audra Williams and one time Greenville and > Clemson were merged into Columbia. Are Greenville and Clemson still open= ? > I did verify Chelsea got zips out of Columbia and Charleston. > > Thanks! > > GW > > Gabrielle Wolfe > > * Head of Contact Center* > gwolfe@thekey.com > +1-360-502-3020 > TheKey.com > [image: TheKey] > > > On Sat, Apr 20, 2024 at 7:59=E2=80=AFAM Phil Chanda > wrote: > >> Hi everyone, >> >> Can we get a list of all closed locations in the last 12 months? This >> way, we can ensure that we factor in locations like Charleston, etc. and= we >> can double check to make sure that we don=E2=80=99t have any outliers. >> >> Thanks, >> Phil >> >> On Sat, Apr 20, 2024 at 10:55=E2=80=AFAM Audra Williams >> wrote: >> >>> Thanks Gabrielle! You=E2=80=99re the best! >>> >>> I agree that we need to make some quick adjustments. Thankfully Chelsea >>> was able to remove Charleston and Columbia zip codes for us. >>> >>> I am also hopeful that we can get the zip/postal code list cleaned up >>> quickly to make certain we are identifying prospects that are in our >>> service areas and moving them to clients!! >>> >>> Thank you for all your efforts on this. It=E2=80=99s greatly appreciate= d! >>> >>> Best, >>> Audra Williams >>> Director, Divisional Operations >>> *Please note my email has changed:* >>> audraw@TheKey.com >>> >>> (425) 757-7027 >>> TheKey.com >>> [image: TheKey] >>> >>> On Apr 20, 2024, at 7:44=E2=80=AFAM, Gabrielle Wolfe wrote: >>> >>> =EF=BB=BF >>> I can 100% yep. We'll just be talking about the specific requirements >>> for the SF team to action, like making sure we're using the correct for= mat >>> for the upload template, the timing of the update, and talking through