This is a multipart message in MIME format. ------=_NextPart_000_06C2_01DA5E55.2DEF2790 Content-Type: multipart/alternative; boundary="----=_NextPart_001_06C3_01DA5E55.2DEF2790" ------=_NextPart_001_06C3_01DA5E55.2DEF2790 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Below shows where the refund was keyed into ClearCare under Winnipeg.=20 =20 =20 Thanks, =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: Timothy Thomas =20 Sent: Tuesday, February 13, 2024 8:17 AM To: Cynthia Lum Cc: Randi Schapira CPA CA ; = brian.fialko@thekey.com; lisa.barker@thekey.com; Tim Thomas = ; Daniel Barakat Subject: Re: Missing Payments =20 Hi Cynthia, =20 Yes the Jane Deleeuw transfer was a refund for a service failure. This = client is based in Winnipeg but the refund was made from the Montreal = bank account.=20 =20 Best Tim =20 On Mon, Feb 12, 2024 at 8:51=E2=80=AFPM Cynthia Lum > wrote: Hi Randi, =20 1. Jan 15- 7497.80- Elavon -this has now been entered 2. Jan 9- Elavon Debit of 650- Client's name is Marian Albin Schauber 3. Jan 8- an etransfer was sent to Jane Deleeuw for 1285.20. - I found = the confirmation email and can confirm it was a client refund sent to = Deleeuw & Associates but I'm not sure which client it was for since it = was before my time. =20 @Timothy Thomas do you happen to know who it was = for? Your email popped up when I searched for it on Outlook. =20 Cynthia Lum=20 Client Account Specialist=20 Please note my email has changed:=20 clum@thekey.com=20 408-669-5030 =09 TheKey.com=20 =20 =20 =20 On Mon, Feb 12, 2024 at 12:58=E2=80=AFPM Cynthia Lum > wrote: Hi Randi, =20 I will look into these and get back to you ASAP Cynthia Lum=20 Client Account Specialist=20 Please note my email has changed:=20 clum@thekey.com=20 408-669-5030 =09 TheKey.com=20 =20 =20 =20 On Mon, Feb 12, 2024 at 12:51=E2=80=AFPM Randi Schapira CPA CA = > wrote: Hi =20 I found that payment. I need answers to my email that I just sent. =20 Those are the outstanding points. =20 Thanks Randi =20 Please take note of my new email address Randi@schapiraca.ca =20 From: brian.fialko@thekey.com = >=20 Sent: Monday, February 12, 2024 3:50 PM To: lisa.barker@thekey.com ; Randi = Schapira CPA CA > Cc: 'Cynthia Lum' >; 'Tim = Thomas' >; 'Timothy = Thomas' >; 'Daniel Barakat' = > Subject: RE: Missing Payments =20 Hi Randi, =20 Cynthia will work through the last item below. Can you please send the = reporting package and we will let you know when the $1,741.51 is = resolved and will provide you the entry? Thank you for your help, =20 Brian =20 From: lisa.barker@thekey.com = >=20 Sent: Monday, February 12, 2024 1:26 PM To: brian.fialko@thekey.com ; 'Randi = Schapira CPA CA' > Cc: 'Cynthia Lum' >; 'Tim = Thomas' >; 'Timothy = Thomas' >; 'Daniel Barakat' = > Subject: RE: Missing Payments =20 It looks like from an email I got from Cynthia just to Randi and myself = that the $335.27 was also entered on 1/