This is a multipart message in MIME format. ------=_NextPart_000_03DE_01D9FBD0.BE11D7B0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_03DF_01D9FBD0.BE11D7B0" ------=_NextPart_001_03DF_01D9FBD0.BE11D7B0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, =20 Thank you for letting me know. Have a great rest of your week. =20 Thanks, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Timothy Thomas =20 Sent: Tuesday, October 10, 2023 2:23 PM To: kristy.poyner@thekey.com Cc: eclark@thekey.com Subject: Re: Fw: Facture/Invoice 43105 Home Care Assistance = Montr=C3=A9al / Soins =C3=A0 Domicile =20 Hi Kristy, =20 We have decided to write off the remaining balance of $900 as it's not = worth chasing the government for. Our book keeper Randi has reviewed the = account and zero'd out the balance.=20 =20 Thanks for looking into this. Tim =20 On Thu, Sep 28, 2023 at 7:45=E2=80=AFPM > wrote: Hi Tim, =20 I am reviewing the various email chains regarding this subject and just = want to make sure I am understanding the situation across the various = email chains before we follow up with Lisa. Here is what I have come to = understand after reading through the various email chains: * The client CHSLD Saint-Margaret is disputing invoice 43105 for the = open balance of around $990 because of a discrepant credit balance = amount for CM 45042. * Based on this statement in the email chain below, the client does not = want invoices adjusted, but would rather have credit memos and/or new = invoices generated. *=09 * Based on this client statement from the Payment email chain attached = =E2=80=93 translation snip below =E2=80=93 the client expected credit = 45042 to be in the amount of $1,338.02. *=09 * Credit 45042 is for $348.53, which was confirmed in the CHSLD = Saint-Margaret =E2=80=93 Invoice Request email chain attached this = credit amount is correct. A copy of this credit is attached for = reference. * I am working on pulling a report from QB to identify if this credit = was adjusted after it was originally issued but QB crashed and signed = out, and I am not able to get logged back in. Can you assist with this = or send me the password for QB? * According to the EFT statement you provided Sumira in a separate CHSLD = Saint-Margaret =E2=80=93 Invoice Request email chain, we can confirm = that the client paid $19,439.59. However, it looks like the credit = amount the client references for $1,338.02 was then taken back = associated with the credit memo #45042.=20 * I am not familiar with the EFT Process. Can you please clarify if this = refund amount was initiated by TheKey, or if this was something the = client did during the EFT process? *=09 * A copy of the invoice and the credit memo on file were sent to Lisa on = 9/14 with these details on Invoice 43105 email chain attached and no = response has been received from Lisa. =20 Based on these communications I believe the remaining ro