--000000000000d234fe0605b6de3e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Sumira, Please email me the revised invoice so I may send it to the client for payment. Thank you Tim for approving the credit. Best Regards, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Tue, Sep 19, 2023 at 10:09=E2=80=AFAM Timothy Thomas wro= te: > Yes we will credit one hour, charge the client 4.5 hours but pay the > caregiver for 5.5 hours. > > Thanks > > On Tue, Sep 19, 2023 at 9:52=E2=80=AFAM Maria Licoudis > wrote: > >> Yes, the caregiver was there for that time. But the shift was entered >> incorrectly. Let=E2=80=99s discuss with Timothy. Thank you. >> >> >> *Maria Licoudis RN* >> >> *Client Success Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> >> >> On Sep 19, 2023, at 9:49 AM, Sumira Suthesan >> wrote: >> >> =EF=BB=BF >> Hi Maria, >> >> Just to clarify, the caregiver was present for the 5,5 hours on February >> 22, 2023? >> >> Thanks, >> *Sumira Suthesan* >> Accounts Receivable Specialist >> T: 438-230-3887 ext.1070006 >> www.TheKey.com >> [image: TheKey] >> >> >> On Tue, Sep 19, 2023 at 6:44=E2=80=AFAM Maria Licoudis >> wrote: >> >>> Hello Sumira, >>> >>> The shift was supposed to be put in from 3 to 7:30 PM. >>> But it was put in from 2 PM to 7:30 PM and the daughter does not want t= o >>> pay for the extra hour. >>> Thank you. >>> >>> Best, >>> Maria >>> >>> >>> *Maria Licoudis RN* >>> >>> *Client Success Manager* >>> >>> 514-907-5065 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> On Sep 19, 2023, at 9:21 AM, Sumira Suthesan >>> wrote: >>> >>> =EF=BB=BF >>> Hi Maria, >>> >>> Can you please confirm that the booking for Rosa Gutierrez should be 4.= 5 >>> hours and not 5,5 hours on February 22,2023? >>> >>> Thanks, >>> *Sumira Suthesan* >>> Accounts Receivable Specialist >>> T: 438-230-3887 ext.1070006 >>> www.TheKey.com >>> [image: TheKey] >>> >>> >>> On Mon, Sep 18, 2023 at 5:16=E2=80=AFAM John Janiga >>> wrote: >>> >>>> Hello Sumira and Ali, >>>> >>>> Please see the forwarded correction request. Who should I forward >>>> billing issues to for correction ? >>>> >>>> Client states she will pay but only if hours are corrected. >>>> >>>> Thank you! >>>> >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> ---------- Forwarded message --------- >>>> From: Vivian Valderrama >>>> Date: Sun, Sep 17, 2023 at 1:44=E2=80=AFAM >>>> Subject: FW: Gutierrez Rosa - Outstanding Invoice - Please Respond >>>> To: John Janiga >>>> >>>> >>>> *Correction* >>>> >>>> >>>> >>>> I book a caregiver for 4.5 hours with Maria but I am being charged for >>>> 5.5 hours. Please note that I will not paid that bill as long as it i= s not >>>> revised. >>>> >>>> >>>> >>>> Thanks, >>>> >>>> >>>> >>>> Vivian >>>> >>>> >>>> >>>>