--0000000000002a3cdd060207b5ae Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, That's what we did one time for a client in Winnipeg. Money went to SJD then transferred back. But I cannot make that call as it involves moving money around and will need to be aware from the reconciliation point. I agree with you that we cannot deny clients paying creditcard and need to do whatever it takes to accommodate. @Sumira Suthesan Let's discuss this in our meeting the best way to proceed and please do not communicate anything to the client as of yet. thank you, On Thu, Aug 3, 2023 at 12:05=E2=80=AFPM Timothy Thomas wrot= e: > Can we not use one of our other merchant services and move the > revenue around? > > I would really like to avoid unneeded friction with new clients as we're > desperately trying to grow the business. > > On Thu, Aug 3, 2023 at 11:59=E2=80=AFAM Ali Malik = wrote: > >> Hey Tim, >> >> We are not charging fees to our clients for creditcard, the only site we >> charge fees is Oakville/Waterloo. >> There is an issue with Winnipeg because we dont have access to the >> creditcard system. We have never had a creditcard client before, everyon= e >> is EFT. >> >> I think Lindsey has the credentials for converge. We have never used it. >> >> thanks >> >> On Thu, Aug 3, 2023 at 11:56=E2=80=AFAM Timothy Thomas w= rote: >> >>> Hi Sumira and Ali, >>> >>> Is there an issue accepting credit cards in each market across Canada? >>> Also what is the rate we are charging clients for the fees in each mark= et? >>> >>> Is this consistent across canada (outside of QC of course) >>> >>> Thanks >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >> >> >> -- >> *Ali Malik* >> Manager - Financial Operations >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 *Ali Malik* Manager - Financial Operations --0000000000002a3cdd060207b5ae Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, That's what we did one tim= e for a client in Winnipeg. Money went to SJD then transferred back. But I cannot make that call as it involves moving money = around and will need to be aware from the reconciliation=C2=A0point. I agree with you that we cannot deny clients paying cred= itcard and need to do whatever it takes to accommodate. @Sumira Suthesan =C2=A0Let= 9;s discuss this in our meeting the best way to proceed and please do not c= ommunicate anything to the client as of yet.=C2=A0 = thank you, On Thu, Aug 3, 2023 at 12:05=E2=80=AFPM= Timothy Thomas < tt@thekey.com > = wrote: Can we not use one of our other merchant services and move the rev= enue=C2=A0around?=C2=A0 I would really like to avoid= unneeded friction with new clients as we're desperately=C2=