This is a multipart message in MIME format. ------=_NextPart_000_0075_01DAA755.ACC28960 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0076_01DAA755.ACC2B070" ------=_NextPart_001_0076_01DAA755.ACC2B070 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Aaron is this something you can help us identify? It doesn=E2=80=99t = look like these have been routed to FD tickets yet, so not sure where to = look in gmail to determine if our firewall is blocking them, and I = don=E2=80=99t see a folder in gmail where I can access the email inbox. =20 From: Timothy Thomas =20 Sent: Tuesday, May 14, 2024 9:49 AM To: eclark@thekey.com Cc: Aaron Worob ; lisa.barker@thekey.com; = laszlo.kovacs@thekey.com Subject: Re: Fresh Desk Queue modification of New Email Account - = [#794616] =20 It doesn't look like the bank verification emails are making their way = into the group conversation page. Is there a spam folder or somewhere = else these could be ending up? =20 On Tue, May 14, 2024 at 11:18=E2=80=AFAM Timothy Thomas > wrote: I also had to resend the current etransfer email used in Vancouver - = corosa@homecareassistance.com - = please authorize that as well. =20 Thanks =20 On Tue, May 14, 2024 at 11:14=E2=80=AFAM Timothy Thomas > wrote: I just resent it.=20 =20 On Tue, May 14, 2024 at 11:02=E2=80=AFAM > wrote: I don=E2=80=99t see it there. =20 From: Timothy Thomas >=20 Sent: Tuesday, May 14, 2024 7:58 AM To: eclark@thekey.com =20 Cc: Aaron Worob >; = lisa.barker@thekey.com ; = laszlo.kovacs@thekey.com =20 Subject: Re: Fresh Desk Queue modification of New Email Account - = [#794616] =20 There should be a verification email from BMO to link the account to our = bank. =20 On Tue, May 14, 2024 at 10:49=E2=80=AFAM > wrote: We do not need a distribution list, just tickets created in FD.=20 =20 Tim- Tell me what email you=E2=80=99re looking for and I can go in and = forward it to you, or click a =E2=80=9Cverify=E2=80=9D link if need be. =20 From: Aaron Worob >=20 Sent: Tuesday, May 14, 2024 7:10 AM To: eclark@thekey.com =20 Cc: lisa.barker@thekey.com ; = laszlo.kovacs@thekey.com ; = tt@thekey.com =20 Subject: Re: Fresh Desk Queue modification of New Email Account - = [#794616] =20 Hi Everyone,=20 =20 I've been working on this modification to FreshDesk, and I'm running = into some trouble with keeping the etransfer Google Group while also = delivering those messages to the Payment Application Support Group in = Freshdesk. If the e-mails received are spawning tickets in FreshDesk, is = the e-mail group still necessary? =20 Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com =20 On Fri, 10 May at 5:46 AM , Subham Banerjee > wrote:=20 Hi All, =20 Good Morning! =20 I created this ticket and sending this ticket to our next level team to = fulfill the fresh desk queue modification. =20 Warm Regards, =20 Subham Banerjee Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 | = hca.fresh