--00000000000016d67d062439b67c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Lol Noted. Kristal Parris RN, BScN Client Success Manager TheKey LLC Email: Kristal.Parris@thekey.com Website: Thekey.com On Fri, Oct 11, 2024, 4:54=E2=80=AFPM Timothy Thomas wrote: > Elizabeth isn=E2=80=99t the most customer service friendly. > > Happy Thanksgiving! > > On Fri, Oct 11, 2024 at 4:48=E2=80=AFPM Timon Page wrote: > >> Ok, sounds good. Thanks Tim. >> >> Happy Thanksgiving! >> >> >> Best regards, >> * Timon Page * >> General Manager, Ontario >> *Please note my email address has changed:* >> timon.page@thekey.com >> Mobile: (437) 223-0841 >> TheKey.com >> >> >> >> On Fri, Oct 11, 2024 at 4:46=E2=80=AFPM Timothy Thomas w= rote: >> >>> We will refund the client and have the form updated. At that time they >>> can choose to continue on credit card at the new rate to switch to an >>> alternative method for no fee at all. >>> >>> I would support offering a further credit to ensure the client is >>> satisfied. >>> >>> On Fri, Oct 11, 2024 at 4:21=E2=80=AFPM Kristal Parris >> kristal.parris@thekey.com> wrote: >>> >>>> In review of Elizabeth's replies, are we not bound by agreements? >>>> We can not just inform our clients about the 2.7% surcharge and it not >>>> be reflected legally on file. >>>> Additionally, offering another payment method will certainly jeopardiz= e >>>> our business. >>>> >>>> Kristal Parris RN, BScN >>>> Client Success Manager >>>> Tel: 416-488-8777 >>>> Email: kristal.parris@thekey.com >>>> Website: TheKey.ca >>>> >>>> [image: TheKey] >>>> >>>> >>>> On Fri, Oct 11, 2024 at 3:04=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> This is a known issue. We will refund the difference. >>>>> >>>>> @Elizabeth Clark Can we correct this client >>>>> please. >>>>> >>>>> On Fri, Oct 11, 2024 at 2:18=E2=80=AFPM Kristal Parris >>>> kristal.parris@thekey.com> wrote: >>>>> >>>>>> Hi Timon, >>>>>> >>>>>> Please see the forwarded email from Lorraine Siu. She is still >>>>>> charged 2.7% interest on her credit card when the agreement states 2= %. >>>>>> Can this be followed up with corporate? >>>>>> >>>>>> Kristal Parris RN, BScN >>>>>> Client Success Manager >>>>>> Tel: 416-488-8777 >>>>>> Email: kristal.parris@thekey.com >>>>>> Website: TheKey.ca >>>>>> >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> ---------- Forwarded message --------- >>>>>> From: Lorraine Siu >>>>>> Date: Fri, Oct 11, 2024 at 11:51=E2=80=AFAM >>>>>> Subject: Fwd: Receipt for Payment to TheKey >>>>>> To: Kristal Parris >>>>>> >>>>>> >>>>>> =EF=BB=BFHi Kristal, >>>>>> >>>>>> Please note that TheKey continues to charge 2.7% surcharge instead o= f >>>>>> the 2% as per contract. I know you are following up on it. >>>>>> >>>>>> FYI, credit has not been issued to correct over-charge of surcharge >>>>>> of the previous invoice 868880. >>>>>> >>>>>> Please let me know. Thank you! >>>>>> >>>>>> Have a good long weekend and a Happy Thanksgiving. >>>>>> >>>>>> Warm re