--000000000000e1edd3063853f7b2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Roxana, It's working now! Thank you so much for your help today. We really appreciate it. Thanks, Irin On Tue, Jun 24, 2025 at 12:34=E2=80=AFPM Roxana Cruz wrote: > Irin, > > Can you try Vancouver? > > > On Tue, 24 Jun at 12:14 PM , Irin Eva wrote: > Hi Germaine, > > Noted with thanks. > > *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email > - canadapayroll@thekey.com * > > Irin Nahar Eva, PCP, PLP (CPM) > Payroll Manager - Canada > *647-932-6409 * > irin.eva@thekey.com > [image: See the source image] > > > On Tue, Jun 24, 2025 at 12:09=E2=80=AFPM Germaine Daniels germaine.daniels@thekey.com> wrote: > >> Hi Tala and Roxana, >> >> Thank you for continuing to work on this issue. In the meantime, @Irin >> Eva please proceed with running payroll for our >> corporate employees in Montreal and Vancouver. >> >> I will be sending out a communication to our caregivers in Montreal and >> Vancouver and will coordinate with @Sky Cross and= @Olivia >> Farrow for distribution. >> >> Thanks, >> *Germaine Daniels* >> Director Payroll | TheKey >> Email: germaine.daniels@thekey.com >> Mobile: 562.784.1800 >> >> >> >> >> >> On Tue, Jun 24, 2025 at 8:22=E2=80=AFAM Tala Barakat >> wrote: >> >>> That's odd - I'm now receiving the same error message again. The ticket >>> is escalated to tier 2. >>> >>> >>> *Tala Barakat* >>> Product Owner >>> [image: TheKey] >>> >>> >>> On Tue, Jun 24, 2025 at 11:12=E2=80=AFAM Irin Eva = wrote: >>> >>>> Hi Tala, >>>> >>>> Thank you for sending the Montreal report. However, it seems that this >>>> file is also missing some employee data. Our total payroll for Montrea= l >>>> this week is $151,088, but the report only shows $34,000. >>>> >>>> [image: image.png] >>>> >>>> Thanks, >>>> Irin >>>> >>>> On Tue, Jun 24, 2025 at 11:06=E2=80=AFAM Tala Barakat >>>> wrote: >>>> >>>>> Hi Team, >>>>> >>>>> Montreal worked as well. Please see attached. >>>>> >>>>> >>>>> *Tala Barakat* >>>>> Product Owner >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Tue, Jun 24, 2025 at 11:03=E2=80=AFAM Roxana Cruz >>>> clearcaresupport@homecareassistance.com> wrote: >>>>> >>>>>> Same error message for Montreal - ClearCare is going to get back to >>>>>> me, their tier 2 is looking into this error. >>>>>> >>>>>> >>>>>> On Tue, 24 Jun at 11:02 AM , Roxana Cruz >>>>> clearcaresupport@homecareassistance.com> wrote: >>>>>> Thanks Tala! >>>>>> >>>>>> I cam try Montreal as well. >>>>>> >>>>>> On Tue, 24 Jun at 10:58 AM , ClearCare Support >>>>> clearcaresupport@homecareassistance.com> wrote: >>>>>> It is still giving me the same error but I'm trying! >>>>>> >>>>>> *Tala Barakat* >>>>>> Product Owner >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> >>>> >>>> -- >>>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >>>> - canadapayroll@thekey.com * >>>> >>>> Irin Nahar Eva, PCP, PLP (CPM) >>>> Payroll Manager - Canada >>>> *647-93