This is a multipart message in MIME format. ------=_NextPart_000_0340_01DAA793.067409B0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0341_01DAA793.067430C0" ------=_NextPart_001_0341_01DAA793.067430C0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim =20 Thanks for all of your help with this! Can you help us draft an = appropriate message to send to clients with the instructions on how to = send money to the new bank? I am not as familiar with the vernacular = that may resonate with these clients, and from there we could convert to = have both a French and English version. =20 Lito can help send the message out from Freshdesk and ideally, the LO = team can send one too. =20 =20 Elizabeth Clark=20 Director =20 =20 =20 From: Timothy Thomas =20 Sent: Thursday, May 16, 2024 7:19 AM To: Aaron Worob Cc: eclark@thekey.com; lisa.barker@thekey.com; laszlo.kovacs@thekey.com Subject: Re: Fresh Desk Queue modification of New Email Account - = [#794616] =20 We're all set, the etransfer@thekey.com = is now connected to autodeposit to the Vancouver BMO account. =20 On Thu, May 16, 2024 at 10:15=E2=80=AFAM Aaron Worob = > wrote: Hi Tim,=20 =20 I see the message came through to the FreshDesk Payment Application = queue.=20 =20 =20 Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com =20 On Thu, 16 May at 7:14 AM , Timothy Thomas > wrote:=20 Ok I've resent the verification, I'm not seeing it in the inbox yet... =20 On Thu, May 16, 2024 at 10:06=E2=80=AFAM Aaron Worob = > wrote: Hi Tim,=20 =20 I found the source of our error, and I believe if you can re-send the = message from the bank it will go through to the FreshDesk queue now. The = original e-mail group was setup to refuse messages from external = senders. This is the default behavior in Google when creating a Group. = Since the messages are going directly to a mailbox now, they won't be = refused by that permissions setting.=20 =20 Can you please try re-sending the message through the bank?=20 =20 Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com =20 On Thu, 16 May at 7:02 AM , Aaron Worob > wrote:=20 Hi Tim: =20 I see a few e-mails from INTERAC e-transfer that have an error message, = and were not delivered. I'm looking into the error message, and will let = you know as soon as I have an update.=20 =20 Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com =20 On Thu, 16 May at 6:58 AM , Timothy Thomas > wrote:=20 Hi Aaron,=20 =20 I have to send a verification email to this address from our bank and it = doesn't seem to be getting through. Is there a spam folder or filter of = some sort that could be blocking it? =20 =20 =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 794616:611100=20 =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheK