Re: New Email Support Inquiry from Tim Thomas (Priority)

From
OptinMonster <support@optinmonster.com>
To
Tim Thomas <tt@homecareassistance.com>
Date
Mon, 28 Sep 2015 19
Folder
INBOX
Ok - well at least now I've b= uilt in some error checking to catch
these types of things and give a= notice instead of leaving an
undefined error. :-)

How would you= rate the quality of my reply?
Great [1]    Okay [2]=    Not Good [3]

Thomas Griffin
support@optinmonst= er.com

**Our Standard Support Hours are 9am - 5pm EST, Monday= through
Friday. While we may respond to tickets outside of this suppo= rt
window, that is not the norm. Thank you for your patience and weâ= €™ll
respond to any additional questions you may have as soon as=
possible.**

Links:
[1]
https://secure.helpscout.= net/satisfaction/57858693/record/322485900/1/
[2]
https://secure.hel= pscout.net/satisfaction/57858693/record/322485900/2/
[3]
https://sec= ure.helpscout.net/satisfaction/57858693/record/322485900/3/

=

> On Mon, Sep 28, 2015 at 3:29 PM EDT, Tim Thoma= s &lt;tt@homecareassistance.com&gt; wrote:
>
> you're right, there'= s an issue with my analytics account
>
>
>> On Mon, Sep 28, 2015= at 3:25 PM EDT, Tim Thomas &lt;tt@homecareassistance.com&gt; wrote:
>= >
>> there's only one user account on file. I don't believe anythings=
>> changed.
>>
>>
>>> On Mon, Sep 28, 2015 at 3:08 PM EDT, Opti= nMonster &lt;support@optinmonster.com&gt; wrote:
>>>
>>> Hey Tim,
= >>>
>>> Debugging further, I'm getting a 403 error saying that "User d= oes not
>>> have sufficient permissions for this profile."
>>>
>>>= Have the permissions for the original user connected to this analytics=
>>> profile changed?
>>> --
>>> Thomas Griffin
>>> support@opti= nmonster.com
>>>
>>> **Our Standard Support Hours are 9am - 5pm= EST, Monday through
>>> Friday. While we may respond to tickets outsi= de of this support
>>> window, that is not the norm. Thank you for you= r patience and we’ll
>>> respond to any additional questions y= ou may have as soon as
>>> possible.**
>>>
>>>
>>>
>>>> On Mon= , Sep 28, 2015 at 2:06 PM EDT, Tim Thomas &lt;tt@homecareassistance.com&= gt; wrote:
>>>>
>>>> perfect, commit that sucker :)
>>>>
>>>> Th= anks
>>>>
>>>>
>>>>> On Mon, Sep 28, 2015 at 1:56 PM EDT, OptinMon= ster &lt;support@optinmonster.com&gt; wrote:
>>>>>
>>>>> Hey Tim,
= >>>>>
>>>>> This looks to be a bug on our end. I have fixed it in stag= ing and will
>>>>> push it live later today. :-)
>>>>> --
>>>>> Th= omas Griffin
>>>>> support@optinmonster.com
>>>>>
>>>>> **Our Stan= dard Support Hours are 9am - 5pm EST, Monday through
>>>>> Friday= . While we may respond to tickets outside of this support
>>>>> window= , that is not the norm. Thank you for your patience and we’ll
= >>>>> respo

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