--000000000000fa5c6a0623f6b3bb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Wonderful. I hope you enjoy your Thanksgiving. Thank you, On Tue, Oct 8, 2024 at 8:58=E2=80=AFAM Timothy Thomas wrote= : > Yes it=E2=80=99s a busy week and I=E2=80=99m off on Monday for Canadian T= hanksgiving. > > Ok please book some time on tuesfay that works for you. > > Thanks. > > On Tue, Oct 8, 2024 at 8:53=E2=80=AFAM Abby Cnossen = wrote: > >> Good morning, Tim, >> >> I will be on PTO this Friday. I noticed your schedule is quite booked >> this week and Monday, but mine is open if you find some time. It looks l= ike >> you may have availability on Tuesday, October 15th, in the afternoon. >> Please let me know how you'd like to proceed. >> >> On Tue, Oct 8, 2024 at 8:49=E2=80=AFAM Timothy Thomas wr= ote: >> >>> Good morning Abby. >>> >>> Could you please drop a meeting on my calendar for Friday morning so we >>> can hash this out. I=E2=80=99ve gotten some feedback on our budget requ= est for on >>> call. We need to tweak a few things. >>> >>> Thanks! >>> Tim >>> >>> On Mon, Oct 7, 2024 at 2:25=E2=80=AFPM Abby Cnossen wrote: >>> >>>> Hi Tim, >>>> >>>> As we prepare to transition away from the call center , we=E2=80=99ve = developed >>>> an interim plan for on-call coverage. Due to the current shortage of >>>> on-call coordinators, caregiver managers will continue covering these >>>> responsibilities through the end of December. We=E2=80=99ll have two p= eople on call >>>> each day (one OCC, one Caregiver Manager), with territories divided be= tween >>>> EST and CST states. While each person will manage their own region, th= ey >>>> are expected to collaborate on complex cases or when one territory >>>> experiences higher demand. We will continue to evaluate the call volum= e to >>>> assess the need for two people to be on-call at a time. >>>> >>>> This plan primarily addresses staffing concerns. I understand the >>>> general managers and yourself have had discussions regarding how clien= t >>>> success managers and general managers will fit into this process. >>>> >>>> We also have questions about the best communication channels for >>>> certain events and managing ongoing updates between members on-call an= d >>>> office staff. >>>> >>>> *Could you connect me with someone in a region that has already >>>> completed this transition? *Any insights on best practices would be >>>> greatly appreciated. >>>> >>>> Thank you! >>>> >>>> Best regards, >>>> >>>> -- >>>> *Abby Cnossen* >>>> Manager of Quality and Service >>>> Call or text: 616-271-8243 >>>> TheKey.com >>>> >>> >> >> -- >> *Abby Cnossen* >> Manager of Quality and Service >> Call or text: 616-271-8243 >> TheKey.com >> > --=20 *Abby Cnossen* Manager of Quality and Service Call or text: 616-271-8243 TheKey.com --000000000000fa5c6a0623f6b3bb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Wonderful. I hope you enjoy your Thanksgiving.=C2=A