--0000000000009124be0626e7a70a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, When will calls begin to go directly to our office? As we anticipated, the new answering service isn=E2=80=99t working and we would like to be removed= in Cleveland as soon as possible. Let me know? FYI, Julie was on hold for almost 30 minutes when she conducted a test sales call today. Steve Sudberry General Manager ssudberry@thekey.com (513) 227-8521 TheKey.com [image: TheKey] ---------- Forwarded message --------- From: Sheilon Stark Date: Thu, Nov 14, 2024 at 5:44=E2=80=AFPM Subject: Re: : Julie Sminchak | Message / Transfer Message/Transfer - Cleveland Cleveland To: Julie Sminchak CC: Shameika Cody , Steve Sudberry That=E2=80=99s insane Sent from my iPhone On Nov 14, 2024, at 5:10=E2=80=AFPM, Julie Sminchak wrote: =EF=BB=BFNow I wait for IT to call me. Sent from my iPhone Begin forwarded message: *From:* TheKey Call Center *Date:* November 14, 2024 at 4:51:19=E2=80=AFPM EST *To:* cleveland-scheduling@homecareassistance.com *Subject:* *: Julie Sminchak | Message / Transfer Message/Transfer - Cleveland Cleveland* =EF=BB=BF Hello Cleveland! A new interaction was handled for your office by the call center. Case* #**00279481 * *Case Detail* Case Open - 11/14/2024, 3:51 PM Subject - Julie Sminchak | Message / Transfer Call Type - Message/Transfer Primary Disposition - Notes- 3:40 PM CT / 4:40PM ET Employee Julie Sminchak called in wanting to know why she was calling into the OH SLN line for Cleveland, but the call was getting routed to Frax rather than the office as a Cg had called in and was unable to reach anyone. In addition she tried calling the number and was on hold for 30 minutes before anyone picked up as Frax does not take calls until 3:40 PM CT / 4:40 PM Et. I partnered with lead Angelica who instructed me to provide the IT support number 888-838-1955 to reach out for assistance. --Andrew B. Caller Name- Julie Sminchak Caller Type- Employee Caller Phone- 440-752-6270 =EF=BB=BFCaller Mobile- Client Name- Caregiver Name- Office- Cleveland ClearCare Location- Cleveland For any questions please email callcenter-support@thekey.com --0000000000009124be0626e7a70a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, W= hen will calls begin to go directly to our office?=C2=A0 As we anticipated,= the new answering service isn=E2=80=99t working and we would like to be re= moved in Cleveland as soon as possible. Let me know?=C2=A0 FYI, Julie was o= n hold for almost 30 minutes when she conducted a test sales call today.=C2= =A0 Steve Sudberry General Manager ssudberry@