--000000000000e67e1805e42c4e13 Content-Type: text/plain; charset="UTF-8" Hi All, Thank you for attending our 8x8 Training today, it went very smoothly thanks to your participation, engagement and questions. Some reminders from our training are below: 1. *LOGGING IN* Please remember that you should use the Single-Sign-On feature after downloading the app in order to login ("Log in using Google") [image: 8x8 SSO Login Image.jpg] 2. *CALL FLOW* Office Hours (M-Sun, 8am-5:30pm) - Currently, your team is set to a Ring-All Call Flow during Office Hours in which the following prompts are associated with the following individuals: Option 1: New Clients - Maria, Dominque, Stephanie, Joey Option 2: Existing Clients - Maria, Dominque, Stephanie, Nikita, Joey Option 3: Caregivers - Melissa R, Melissa C, Mina, Sara, Nikita, Carolyn, Joey Option 4: Recruiting - Melissa R, Carolyn Option 5: All Others - Joey, Maria, Dominque, Stephanie, Melissa C., Melissa R., Nikita, Mina, Carolyn, Sara After Hours - Calls will be routed to an On-Call Ring Group consisting of: Joey, Maria, Dominque, Stephanie, Melissa C., Melissa R., Nikita, Mina, Carolyn, Sara. You would just log out or put yourself on DND (Do Not Disturb) status if it is not your day to be on-call. 3. *TEMPORARY OFFICE NUMBER* You have been assigned a temporary office number of: *514-418-6325* in which to test out the call flow. Once all members of the office are set-up on the 8x8 Work App, you can try test-calling into the temporary office number provided to make sure all calls are routing as you wish. Please let me know if you have any questions on this process or what to expect. Once I receive the recordings and an approved go-live date from your leadership, we will continue on with Phase 2 of the Migration. The recording and chat transcript are now available. 8x8 Phone App Training - HCA Montreal (2022-07-19 07:07 GMT-7) Open in Drive Google Drive: Have all your files within reach from any device. Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA You have received this email because a recording was initiated in Google Meet. --000000000000e67e1805e42c4e13 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Al= l,=C2=A0 Thank you for attending our 8x8 Training today, it went very smoothly than= ks to your participation, engagement and questions.=C2=A0 = Some reminders from our training are below:=C2=A0 = 1.=C2=A0 LOGGING IN Please remember that you sho= uld use the Single-Sign-On feature after downloading the app in order to lo= gin ("Log in using Google")=C2=A0 =C2=A0 =C2= =A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 = =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0=C2=A0 2.=C2=A0 CALL FLOW Office Hours (= M-Sun, 8am-5:30pm) - Currently, your team is set to a Ring-All Call Flow du= ring Office Hours in which the following prompts are associated with the fo= llowing individuals:=C2=A0 Option 1: New Clients -= Mari